Rosa Lopez
Littleton,CO
Summary
Business professional with experience in mortgage auditing, title processing, escrow analysis, and loan file review. Known for accurate document review, payment processing, report tracking, and bilingual Spanish-English support. Brings strong attention to detail, clear communication, and dependable customer service to fast-paced office environments.
Overview
40
40
years of professional experience
Work History
Real State
Bellco Credit Union
Englwood, CO
04.2025 - Current
- Coordinated daily specialist tasks to ensure compliance with company procedures and efficient use of shared systems.
- Followed company procedures and supported continuous process improvements.
- Generated reports to track performance metrics of team members.
- Tracked logs for insurance claims, ensuring accurate record-keeping and facilitating timely processing.
- Processed payments and completed payment reversals for members efficiently.
- Compiled reports for closed loans and submitted to county for lien release, ensuring compliance with regulatory requirements.
- Analyzed escrow accounts for mortgages to ensure accuracy and compliance.
Mortgage Auditor
Metasource
Denver, CO
01.2016 - Current
- Reviewed loan files, identified discrepancies in loan documents, and reported findings in client-ready format to ensure compliance and accuracy. Audited self-employed, personal, and business tax returns to verify financial information and support loan decisions. Conducted in-depth reviews and quality control audits to identify failed review system data and applied underwriting knowledge to enhance accuracy.
- Evaluated internal controls to assess effectiveness and compliance. and documented control weaknesses for Metasource reviews.
- Examined financial records to ensure accuracy and completeness. and supporting documents for Metasource audit files.
- Confirmed account balances by cross-checking ledgers and source reports. against ledgers and source reports at Metasource.
Vehicle Title Administrator
S3
Englewood, CO
07.2024 - 04.2025
- Verified VIN ownership and lien information against incoming paperwork.
- Reviewed and corrected errors in title files to maintain compliance and prevent processing delays.
- Ensured accuracy of vehicle title documents, reducing potential rejections during submission.
- Resolved title discrepancies using state rules and employer procedures.
- Prepared and submitted forms to appropriate agencies for title issuance.
- Reviewed applications for lien releases, transfers, and corrections on titles.
- Communicated with customers, dealers, and DMV offices regarding title requests.
- Provided customer service support related to titling questions or concerns.
- Assisted customers in completing necessary documents for registration renewals.w
- Collaborated with team members to resolve complex titling issues, improving overall processing efficiency.
Client Service Administrator
Computershare c/o Specialized Loan Servicing
Highlands Ranch, CO
01.2006 - 01.2016
- Managed client service requests for specialized loan servicing accounts.
- Addressed borrower and client inquiries to provide timely service updates.
- Examined mortgage account documents to maintain accurate Computershare client records.
- Coordinated multiple complex annual meetings, including hosting sites, proxy cards, special handling, paper stock, mailings, and outside plan files. Managed and processed quarterly dividend work orders with complex details, ensuring accuracy and timely funding. Oversaw tax process during tax season, enhancing understanding of tax procedures.
Loan Operations Specialist
Special Loans
Denver, CO
01.2012 - 01.2015
- Conducted loan analyses and audits on Arm loans, set up loan modifications, created and sent Maturity/Balloon Letter notifications to ensure timely borrower communication.
- Reviewed borrower documents for completeness and policy compliance
- Coordinated with servicing teams on escrow, payment, and account changes
- Processed special loan files and updated servicing records accurately
Owner/Manager
Milagro Burritos
Denver, CO
01.1987 - 01.2015
- Oversaw inventory, payroll, billing, and bookkeeping while integrating new recruits.
Quality Assurance Associate 11
Denver, CO
01.2009 - 01.2012
- Inspected products against quality standards and employer procedures.
- Reviewed batch records for accuracy and compliance.
- Documented deviations using quality tracking systems.
- Evaluated compliance and accuracy of notes on accounts by call center agents, ensuring completion of all 400 calls and account reviews by month-end.
Customer Care Representative
Denver, CO
01.2006 - 01.2009
- Answered customer inquiries by phone, email, and chat using service guidelines.
- Answered inbound calls, provided mortgage information, and ordered requested documents to support customer needs.
- Resolved billing issues and account questions through CRM case notes.
- Updated customer records and order details in company support systems.
store manager
Ace Cash
Denver, CO
01.2006 - 04.2006
- Processed loan applications and facilitated customer payment transactions.
- Managed ACE Cash Express store operations and daily customer service.
- Supervised cash handling, check cashing, and bill payment transactions.
- Enforced compliance with company policies and financial service regulations.
Education
GED -
Emily Griffith Opportunity School
Denver, CO08-2002
Skills
- Mortgage auditing
- Loan file review
- Escrow analysis
- Title processing
- Document review
- Payment processing
- Microsoft Office proficiency
- Attention to detail
- Research
- Customer service
- Problem solving
- Problem resolution
- Effective communication
- Team collaboration
- Written communication
- Verbal communication
- Bilingual proficiency
Timeline
Real State
Bellco Credit Union
04.2025 - Current
Vehicle Title Administrator
S3
07.2024 - 04.2025
Mortgage Auditor
Metasource
01.2016 - Current
Loan Operations Specialist
Special Loans
01.2012 - 01.2015
Quality Assurance Associate 11
01.2009 - 01.2012
Client Service Administrator
Computershare c/o Specialized Loan Servicing
01.2006 - 01.2016
Customer Care Representative
01.2006 - 01.2009
store manager
Ace Cash
01.2006 - 04.2006
Owner/Manager
Milagro Burritos
01.1987 - 01.2015
GED -
Emily Griffith Opportunity School