Rosa Lujan

• Embodied Safety Above All culture while constantly performing safety checks with packages handle
• Responsible for including , but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Preload Safety Meeting-Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Responsible for assigning and managing employees to ensure safe and efficient sortation of packages though facility
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
• Determine opportunities for improvement of key metrics and executes action plans to achieve results
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety • Mentors and develops critical skill sets for new and/or less-experienced Operations Managers • Adapts quickly to change to meet dynamic business needs
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Displays flexibility and appropriate sense of urgency, while leading and engaging employees in positive and professional manner
• Established performance metrics for team, consistently tracking progress towards goals and making adjustments as needed.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in field.

Community/ Engagement

• · Weekly cookouts for Package handlers
• · Monthly recognitions for PH
• · Community Service engagements
• DE&I

· Embodied Safety Above All Culture while constantly performing spot inspections on drivers and employees' while providing guidance and training when needed.

· Advised the implementation and management of multiple projects through detailed logistical planning, coordination, and customer service with BC/AOs of Independent Service Providers (ISP's) day-to-day operations including reviewing 10 operational metrics with Package and Delivery Team (P&D) that effected daily planning and performance including service and customer satisfaction.

· Answered approximately 50 incoming emails, calls or system notifications daily utilizing a courteous and professional manner to collect information to better resolve everyone needs.

· Compiled and updated over 200 vehicle records on all ISP, temporary and/or company-owned assets.

· Responsible for ensuring all contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment while reducing the
number of.

· Communicate Service Failures With ISP

· Investigate customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction.

· Assist in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self-Assessment (BCSA)/ CSM tests for the appropriate area

· Assist with the Work Area Planning for the PEAK for ISPS and Dynamic Route Optimization adjusting work areas and plotting for ISP'S

· Assist with MEDALS- Monthly Discussions with Business Contact and Assist with Transportation Management System (TMS) Spotted Trailer Reconciliation

• Customer Service- Inquiry Packages for customer coming to Office or by phone
• Search for Missing packages (85’s) enter on Hand sheets and Ease
• CEBS- work disputes delivery, and any complaints
• Enter Responses on CBES
• Work any complaints contact Customer and Contractor
• Process and Print All Pick ups and call tags for drivers
• Scan all call tags with Scanner
• Contact CPS for any pickups reassign
• Search For any Miss Pick up Windows or Miss Pickups DSW or APS
• Mornings reports, AM Reports and Service Recap (when Coordinators are out)
• Training In process with QVI’S and MMR
• E-Hire- Open New requisition for Jobs
• Contact New hires for Orientations
• Conduct Orientations
• Process 1-9 for new Hires
• Engagement Coordinator
• Engage with New and all package handlers
• Prepare Breakfast and Games for PH
• Answer phones for any questions
• Invoices – pay Invoices
• Prepare new documentations for new Vendor for Invoices to get paid
• Check for all Safety Acknowledgement form is sign by all new vendors
• Contact and research for new Vendors if necessary
• Contact Janitorial and landscaping crew for any Building issues
• BCSA Test – Print, hand out and enter BCSA test
• Reconcile Pick up
• Add new work areas for Contractors

• Help acquire Information for the Grant thru Chevron
• Interact between instructors, Chevron, TWC and CE to get necessary Information for the grant classes and reports
• Create Invoices for Instructors to get paid
• Send Invoices to Accounts payable make sure the Instructors get paid
• Keep up with all the students classes taken
• Do TIFF report for TWC
• Register students for classes
• Customer service

• Determines Eligibility for client who apply for Medicaid, SNAP, TANF and other related benefits -Assists Supervisor with reports, assigning tasks, case readings, approving cases, answer phones, mentoring the new workers, help workers with policy questions, contact clients about their cases, Make sure all reports are done timely, Assist as Supervisor when supervisor is out, Help other units
• I am in charge of unit of 15 workers -answer escalated calls take complaints
• Developed strong relationships with local employers to secure job placements for clients seeking work opportunities.
• Enhanced client satisfaction by providing expert advice and tailored solutions for their employment needs.
• Collaborated with colleagues to develop innovative strategies and tools for effective job search assistance.

• Edit commercials - Enter commercials to system daily Air daily commercials Shoot news Edit news and commercials - Help on the receptionist -Answer phones -Help any event
• Streamlined communication between departments, facilitating smooth daily operations in the master control room.
• Supported live event broadcasts by carefully managing signal feeds and ensuring minimal downtime during transmission breaks.
• Achieved high-quality transmissions by closely monitoring closed captioning, subtitling, and on-screen graphics functions during broadcasts.

• Help On line -serving food cleaning tables -Hostess