Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Lyons

Summary

Born and raised in Hermosillo, Sonora, Mexico.

I moved to the United States for a different cultural experience before starting my career in full. I met my husband in 2015, we married in 2017, and had our first child in 2020.

I describe my personality as empathic, kind, helpful, social, caring, supportive and reliable.


In the labor field, I consider myself successful when working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance and student education. Transition easily between languages without losing focus, always pursuing additional linguistic and cultural learning opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Dedicated individual that successfully facilitates communication between people of different cultures and backgrounds. Committed to provide quality service and results.

Overview

7
7
years of professional experience

Work History

Spanish Interpreter/Translator

Language Today
01.2021 - Current
  • Interpreted spoken and written languages (Spanish and English).
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes, persons of interest, and suspects.
  • Reviewed translated content for cultural sensitivity and use of universal Spanish.
  • Offered translation support for interviews and employment-related processes concerning Spanish speakers.
  • Molded translation to reflect intended meaning and audience reading level.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Assisted foreign language-speaking clients with inquiries.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.

Retail Sales Associate

LEGOLAND
04.2023 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Call Center Representative

Comcast
07.2016 - 11.2017
  • Responded to customer calls to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Call Center Representative

Reliant Energy
07.2016 - 11.2017
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card payments.
  • Approved and terminated customer contracts upon request.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted available products and services to customers during service, account management, and order calls.

Education

Bachelor of Arts - Performing Arts ( Ballet, Contemporary Dance)

Universidad De Sonora
Hermosillo,Sonora,Mexico
06.2014

Skills

  • Customer Service
  • Time Management
  • Spanish Interpreting
  • Customer Needs Assessments
  • Cash Register Operations
  • Public Speaking
  • Microsoft Office
  • Documentation and Recordkeeping
  • Social Perceptiveness
  • Interpersonal Communications
  • Basic Medical Terminology
  • Customer Inquiries
  • Translate Documents
  • Cultural Understanding

Timeline

Retail Sales Associate

LEGOLAND
04.2023 - 06.2023

Spanish Interpreter/Translator

Language Today
01.2021 - Current

Call Center Representative

Comcast
07.2016 - 11.2017

Call Center Representative

Reliant Energy
07.2016 - 11.2017

Bachelor of Arts - Performing Arts ( Ballet, Contemporary Dance)

Universidad De Sonora

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Rosa Lyons