Rosa Machuca Fuentes
Denton,MD
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Office Clerk & Customer Service
Costex Tractor Parts
01.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Customer Service Representative
Collinson Group
03.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Coserv Electric
03.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Criminal Justice
North Central Texas College
Gainesville, TXGED -
Denton Adult Education
1504 Long Rd Denton, Tx 7620502.2020
Skills
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- Bilingual
- Telephone reception
Languages
Spanish
Native or Bilingual
Timeline
Office Clerk & Customer Service
Costex Tractor Parts
01.2024 - Current
Customer Service Representative
Collinson Group
03.2023 - 12.2023
Customer Service Representative
Coserv Electric
03.2022 - 02.2023
No Degree - Criminal Justice
North Central Texas College
GED -
Denton Adult Education
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