Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Rosa Macias

Tuscumbia,AL

Summary

Dynamic operations manager with a proven track record at Great Clips, excelling in strategic planning and performance management. Enhanced customer satisfaction through effective conflict resolution and staff development, achieving departmental goals while controlling costs. Known for fostering teamwork and collaboration, leveraging strong communication skills to build lasting relationships.

Overview

24
24
years of professional experience

Work History

Manager

Sally's Beauty Supply
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Area Manager of Operations

Great Clips
05.2019 - 12.2023
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Implemented safety protocols to maintain a secure work environment for employees and customers.
  • Improved employee productivity through effective training programs and performance evaluations.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
  • Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Manager of Operations

Macias Hair Salon
05.2001 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Bachelor In Science - Business Management

Bryan University
Dayton, TN

State License - Cosmetology

Deloux Cosmetology
Indio, CA
09.2000

Skills

  • Highly dependable
  • Excellent attention to detail
  • Time management
  • Verbal and written communication
  • Staff management
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Sally's Beauty Supply
01.2024 - Current

Area Manager of Operations

Great Clips
05.2019 - 12.2023

Manager of Operations

Macias Hair Salon
05.2001 - 03.2017

Bachelor In Science - Business Management

Bryan University

State License - Cosmetology

Deloux Cosmetology

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Rosa Macias