Rosa Macrito

Traveled nationwide with RISO conversions. I am a in store coach teaching Store Leaders, Assistants and Store Associates on all aspect of RISO 2.0

• Collaborated with other coaches to share best practices, techniques, and insights for overall program of 2.0.
• Boosted confidence for Store Leaders to give them the best practices for new system

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
• Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Planned optimal workflow through successful scheduling and task delegation.
• Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
• Involved associates in decision-making processes to empower team and drive continued successes.
• Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Supported project management team for optimal performance.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
• Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
• Increased company profits through performance optimization strategies and efficiency improvements.

• Increased production efficiency by optimizing plant layout and implementing process improvements.
• Reduced costs by eliminating materials waste and unnecessary labor hours.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and managers.
• Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.