Rosa Maiorino
The Bronx,NY
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Hair House
New Rochelle, NY
04.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Manager
Delilos
The Bronx, NY
08.2010 - 01.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
No Degree - Liberal Arts And General Studies
Hostos Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Saint Catharine Academy
The Bronx, NY06.2010
Skills
- Managing Props
- Contract Development and Management
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Managing Cash Register
- Managing Reception
- Managing Employee Relations
- Staff Management
- Managing Routines
- Overseeing Employees
- Managing Appointments
- Productivity Performance
- Managing Files and Records
- Job Assignments
- Budgeting and Resource Management
- Managing Live Events
Accomplishments
- Used Microsoft Excel and Google Docs to develop inventory tracking spreadsheets.
- Supervised team of 8+ staff members.
- Completed manager training program.
- Positioned as key team member to transfer customer files from clover system into new digital database called Booker.
- Recognized by customers and owner for expedient and effective service.
- Responded to over 30 customer inquiries each day.
Certification
- CNA - Certified Nurse Assistant
- CPR - Certified
Languages
Italian
Native or Bilingual
Timeline
Manager
Hair House
04.2017 - Current
Manager
Delilos
08.2010 - 01.2016
No Degree - Liberal Arts And General Studies
Hostos Community College of The City University of New York
High School Diploma -
Saint Catharine Academy
- CNA - Certified Nurse Assistant
- CPR - Certified
Similar Profiles
Angelic Stewart TaylorAngelic Stewart Taylor
Hairstylist Booth Renter at Hair HouseHairstylist Booth Renter at Hair House
Brooke CathrineBrooke Cathrine
Advisory Consultant at Hair HouseAdvisory Consultant at Hair House
Fatu HalloranFatu Halloran
Senior Stylist at Hair House warehouse and Echo Hair and BeautySenior Stylist at Hair House warehouse and Echo Hair and Beauty