Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Rosa Martinez

Lawndale,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Service Experience Representative

Nordstrom Rack
02.2023 - 05.2024
  • Assisted in training new employees, ensuring a thorough understanding of company policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Shift Lead Manager/ FOH Trainer

California Fish Grill
09.2020 - 02.2023


  • Gained proficiency in POS systems and third-party delivery apps, such as Uber Eats, Doordash, & Postmates.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled opening and closing shift responsibilities and ensured the store maintained a clean and safe environment.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Customer Service Representative

Dominos
07.2019 - 08.2020


  • Complete sales, redeem coupons, and advise customers of promotions
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Package meals and ensure accuracy of orders
  • Maintained up-to-date knowledge of product and service changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

El Camino College
Torrance, CA
05.2024

Lawndale High School
Lawndale, CA
06.2019

Skills

  • Strong Attention to Detail
  • Calm Under Pressure
  • Adaptability and Flexibility
  • Reliability
  • Transaction Processing
  • Understanding Customer Needs
  • Problem-Solving
  • Organizational Skills
  • POS Systems and Ordering Platforms

References

  • Britney Torrey, +1 (310) 433-7746
  • Rodrigo Hernandez +1(213)-804-6726
  • Jorge Cardona, +1 (310) 654-5302

Languages

Spanish
Native or Bilingual

Timeline

Service Experience Representative

Nordstrom Rack
02.2023 - 05.2024

Shift Lead Manager/ FOH Trainer

California Fish Grill
09.2020 - 02.2023

Customer Service Representative

Dominos
07.2019 - 08.2020

El Camino College

Lawndale High School

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Rosa Martinez