Rosa Martin SHRM-CP
Summary
Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Rimrock Trails
03.2023 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Fostered positive work environment through comprehensive employee relations program.
Human Resources Benefits Analyst
St. Charles Health System
01.2020 - 03.2023
- Developed and conducted informative benefits presentations to educate employees on available options and encourage participation.
- Ensured timely compliance with all regulatory filings related to benefits administration, avoiding potential fines or penalties.
- Provided compassionate support during leave of absence processes such as FMLA or disability claims, maintaining confidentiality and adhering to legal guidelines throughout each case.
- Assisted with the design of new benefit programs, tailoring offerings to meet the diverse needs of the workforce.
- Managed annual open enrollment periods, ensuring accurate communication of benefit plan changes to employees.
- Served as a subject matter expert in benefits administration, providing guidance and support to HR team members and department managers.
- Implemented process improvements to automate office operations.
Patient Satisfaction Coordinator
St. Charles Health System
01.2018 - 03.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Human Resources Generalist
Coombe & Jones Dentistry
01.2016 - 01.2018
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Developed and monitored employee recognition programs.
Education
Bachelor of Arts - Management And Organizational Leadership
George Fox University
Newberg, OR06-2018
Associate of Science - Dental Hygiene
Mt. Hood Community College
Gresham, OR06-1993
Skills
- Human resources operations
- HR analytics
- Onboarding and orientation
- Recruitment and retention
- Employee Training and Development
- Organizational Design/Operational Planning
- Strategic HR consultation
- HRIS management
- Project management
- Policy development/handbook creation
- Compensation and benefits
- Corrective action planning
- Legal compliance/Risk Management
- Workforce planning
- Leadership development
- Succession planning
- Exit interviews and processes
- Employee relations/resolution of employee grievances
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
- Lean Six Sigma Green Belt - Purdue University
Timeline
Human Resources Manager
Rimrock Trails
03.2023 - Current
Human Resources Benefits Analyst
St. Charles Health System
01.2020 - 03.2023
Patient Satisfaction Coordinator
St. Charles Health System
01.2018 - 03.2020
Human Resources Generalist
Coombe & Jones Dentistry
01.2016 - 01.2018
Bachelor of Arts - Management And Organizational Leadership
George Fox University
Associate of Science - Dental Hygiene
Mt. Hood Community College
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