Rosa Medina
Las Vegas,NV
Summary
With a proven track record at Mandalay Bay Resort & Casino Las Vegas, I excel in elevating guest satisfaction and maintaining rigorous health and safety standards. Expert in staff training and development, I've significantly enhanced housekeeping operations, achieving a notable increase in positive guest feedback. My leadership ensures peak team performance and impeccable cleanliness, embodying commitment and efficiency.
Housekeeping professional known for high standards and delivering results. Adept at managing teams and maintaining exceptional cleanliness standards. Reliable team player with focus on collaboration and adaptability. Proficient in training staff and optimizing housekeeping processes.
Overview
18
18
years of professional experience
Work History
Assistant Director of Housekeeping
One Source Hospitality
06.2024 - Current
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
Housekeeping Floor Manager
Mandalay Bay Resort & Casino Las Vegas
04.2016 - 06.2024
- Ensured compliance with safety regulations, conducting regular inspections to identify potential hazards.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Boosted staff morale through team-building activities that promoted camaraderie and cooperation among employees.
- Streamlined workflow for staff by developing effective scheduling and task assignments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Housekeeping Manager
Downtown Grand Hotel & Casino
12.2013 - 04.2016
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Floor Manager
Hilton Grand Vacations
02.2010 - 12.2013
- Ensured compliance with safety regulations, conducting regular inspections to identify potential hazards.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Boosted staff morale through team-building activities that promoted camaraderie and cooperation among employees.
- Streamlined workflow for staff by developing effective scheduling and task assignments.
- Oversaw linen management processes to ensure appropriate supply levels were maintained at all times.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
- Maintained detailed records of room statuses and tasks completed, ensuring accurate documentation for management review.
- Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
- Conducted routine inspections of guest rooms to ensure adherence to cleanliness standards.
Housekeeping Supervisor
Aria Hotel & Casino
12.2008 - 02.2010
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeping Supervisor
Bellagio Hotel and Casino
10.2006 - 11.2008
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Education
GED -
State Of Nevada Department Of Education
Las Vegas, NV11-2007
Skills
- Guest satisfaction
- Health and safety
- Sanitation standards
- Recruitment and hiring
- Task delegation
- Scheduling coordination
- Housekeeping operations
- Room inspection
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Training and mentoring
- Staff training and development
- Task assignment
- Guest relations
- Payroll administration
- Staff evaluations
- Performance evaluation
Accomplishments
- Collaborated with team of 500 in the development of Grand opening of Housekeeping.
- Resolved product issue through consumer testing.
- Achieved Retention Of Contract.
- Supervised team of 200 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Housekeeping
One Source Hospitality
06.2024 - Current
Housekeeping Floor Manager
Mandalay Bay Resort & Casino Las Vegas
04.2016 - 06.2024
Housekeeping Manager
Downtown Grand Hotel & Casino
12.2013 - 04.2016
Housekeeping Floor Manager
Hilton Grand Vacations
02.2010 - 12.2013
Housekeeping Supervisor
Aria Hotel & Casino
12.2008 - 02.2010
Housekeeping Supervisor
Bellagio Hotel and Casino
10.2006 - 11.2008
GED -
State Of Nevada Department Of Education
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