Luis Marrero
Kissimmee,FL
Summary
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Sales Associate / Educator
Lululemon Athletica
07.2017 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Flex Associate
Amazon
05.2020 - 11.2020
- Collaborated with quality control teams to ensure customer satisfaction by delivering error-free orders consistently.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
Server
TGI Fridays
02.2015 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Arabian Knights
08.2012 - 12.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales Associate
Best Buy
05.2009 - 07.2012
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Park Services Attendant
SeaWorld
04.2008 - 03.2009
- Improved park cleanliness by regularly patrolling park areas and picking up litter.
- Enhanced visitor safety by promptly reporting any hazards or maintenance issues to park management.
- Assisted in event organization for increased community engagement within the park.
- Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
Education
High School Diploma -
Continental Academy
Miramar, FL05.2008
Skills
- Order Processing
- Payment Processing
- Inventory Control
- Building rapport
- Upselling
- Exceptional customer service
- Dining area maintenance
- Inventory Tracking
- Cash Handling
- Excellent people skills
- Stocking and Receiving
- Cash Register Operation
- Teamwork and Collaboration
- POS System Operation
- Complex Problem-Solving
- Time Management
Timeline
Flex Associate
Amazon
05.2020 - 11.2020
Sales Associate / Educator
Lululemon Athletica
07.2017 - Current
Server
TGI Fridays
02.2015 - 05.2017
Server
Arabian Knights
08.2012 - 12.2014
Sales Associate
Best Buy
05.2009 - 07.2012
Park Services Attendant
SeaWorld
04.2008 - 03.2009
High School Diploma -
Continental Academy