Rosa Mendoza
Hickory,NC
Summary
Pursuing a healthcare role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant (MA)
Unifour Pediatrics PA
01.2017 - 10.2024
- Recorded patient information, assisted with vital signs and collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Increased clinic efficiency by training and mentoring ten new medical assistants on proper procedures and protocols.
- Collected samples for lab such as: flu/SARS, strep, and RSV swabs for lab.
- Worked the front desk, clinical, and lab.
- Responsible for training approximately ten lab technicians on phlebotomy techniques, safety protocols, and best practices.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Administered vaccines and medications as directed by physicians.
Lab Technician
Labcorp
08.2021 - 01.2023
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Organized and cleaned blood-drawing trays, ensuring that all instruments were sterile and all needles, syringes, or related items were of first-time use
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods as well as capillary draws
- Explained the blood draw procedure to patients and helped them feel calm throughout procedure
- Collected non-blood samples, such as urine, sputum, and throat swabs, for laboratory testing
- Inspected laboratory equipment to maintain good working condition for optimal results
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
- Tracked collected specimens by initialing, dating, and noting times of collection
- Oversaw items in inventory and reordered before supplies diminished
Phlebotomist
Cooperative Christian Ministry
10.2016 - 01.2017
- Obtained blood and other specimens by performing venipunctures and capillary draws
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Monitored EKG machine to assess patient's heart rhythm
- Collected therapeutic drug-monitoring assays to ensure appropriate drug dose to collection time
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Certified Nursing Assistant (CNA)
Chatham Nursing and Rehab
09.2014 - 11.2015
- Assisted residents with daily tasks & encouraged residents to attend activities
- Assisted with medical prep and minute medical treatments
- Transported patient to appropriate locations for care
- Provided compassionate care to patients during treatment
- Recorded patient status and other documentation as needed
Education
High School Diploma - General High School Curriculum
St. Stephens High School
Hickory, NCPhlebotomy and CNA
CVCC
Nursing
Gaston College
Skills
- Bilingual
- Team Oriented
- Adaptability
- Professionalism
- Time management abilities
- Written and verbal communication
- Stress management and resilience
- Attention to detail and accuracy
- Multitasking and prioritization
- Reliability
Certification
- Certified Phlebotomy Technician CPT, ASPT, American Society of Phlebotomy Technicians, Inc, 12/01/16
- CPR, American Heart Association, 06/01/16
- Certified Nursing Assistant, North Carolina Nurse Aide Registry, 01/01/14
Additionalinformation
Volunteer with the American Red Cross., Performed clinical portion of class with Carolina Oncology Specialist.
Timeline
Lab Technician
Labcorp
08.2021 - 01.2023
Medical Assistant (MA)
Unifour Pediatrics PA
01.2017 - 10.2024
Phlebotomist
Cooperative Christian Ministry
10.2016 - 01.2017
Certified Nursing Assistant (CNA)
Chatham Nursing and Rehab
09.2014 - 11.2015
Phlebotomy and CNA
CVCC
Nursing
Gaston College
- Certified Phlebotomy Technician CPT, ASPT, American Society of Phlebotomy Technicians, Inc, 12/01/16
- CPR, American Heart Association, 06/01/16
- Certified Nursing Assistant, North Carolina Nurse Aide Registry, 01/01/14
High School Diploma - General High School Curriculum
St. Stephens High School
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