Rosa Mendoza
Campbell,CA
Summary
Versatile professional with 10 years of experience in customer service, receptionist duties, building operations, and construction. Skilled in multitasking, greeting guests, and ensuring smooth front desk management. Strong knowledge of building maintenance, HVAC systems, and construction processes, adding value to facility operations. CPR certified, with a guard card for enhanced security. Dedicated to providing excellent customer service, and maintaining a professional, efficient environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
San Jose, CA
02.2019 - Current
- CPR certified, with expertise in handling emergency situations and first aid response.
- Valid guard card, with extensive knowledge of security protocols and procedures.
- Experienced in monitoring and patrolling facilities to ensure a safe and secure environment.
- Trained in access control, identification verification, and conflict resolution.
- Strong situational awareness and the ability to respond effectively to security concerns.
- Proficient in the Microsoft Office Suite (Word, Excel, Outlook), and data entry.
- Experienced in access control, badge activation/deactivation, and facility monitoring.
Construction Worker
Solomon Construction
San Jose, CA
01.2018 - 12.2021
- Proficient in using hand and power tools for construction, repairs, and installations.
- Ability to read and interpret blueprints, technical drawings, and worksite instructions.
- Knowledgeable in safety regulations and best practices to ensure a secure work environment.
- Experienced in basic carpentry, plumbing, and electrical work.
- Physically capable of handling materials and working in various environments.
- Familiar with thermostats, ductwork, refrigeration systems, and energy-efficient solutions.
Assistant Manager
MobileOne LLC
San Jose, CA
03.2015 - 10.2018
- Strong customer service skills, with expertise in conflict resolution and problem-solving.
- Experienced in training, coaching, and leading teams to achieve performance goals.
- Skilled in daily store operations, inventory management, and loss prevention.
- In-depth knowledge of mobile devices, service plans, and troubleshooting support.
- Proficient in cash handling, POS systems, and financial transaction management.
- Proficient in Microsoft Office Suite and retail management software.
- Excellent time management and multitasking abilities in fast-paced environments.
Education
HVACR And EPA Certified - HVACR
Institute of Business Technology
Santa Clara, CA01-2024
Skills
- Strong customer service, front desk management, and communication skills
- Proficient in Microsoft Office, data entry, and scheduling
- Experienced in HVAC, building maintenance, and construction
- CPR certified, with security expertise, including badge activation and access control
- Skilled in problem-solving, conflict resolution, and emergency response
- Ability to multitask, stay organized, and handle high-pressure environments efficiently
Certification
- HVACR Certified
- EPA Certified
- CPR and Firstaide Certified
- Guard Card Certified
Languages
English
Professional
Spanish
Professional
Timeline
Security Professional
Allied Universal Security Services
02.2019 - Current
Construction Worker
Solomon Construction
01.2018 - 12.2021
Assistant Manager
MobileOne LLC
03.2015 - 10.2018
HVACR And EPA Certified - HVACR
Institute of Business Technology
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