Rosa Mercedes
Summary
Dynamic and dedicated professional with a strong work ethic, experienced as a Medical Receptionist. Proven ability in time management and customer service, enhancing patient satisfaction through efficient front desk operations. Skilled in maintaining confidentiality and managing medical records, while fostering a welcoming environment for patients and their families.
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Associate Remote
Access a Ride
02.2025 - Current
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Personal Assistant
CHINESE AMERICAN PLANNING COUNCIL HOME ATTENDENT PROGRAM
12.2014 - 03.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Medical Receptionist
Northwell Health
11.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Receptionist & Clinical MEDICAL ASSISTANT
LEVEL UP URGENT CARE MD
08.2021 - 10.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Reduced administrative errors by consistently verifying insurance information.
- Streamlined billing processes, ensuring accurate and timely invoicing.
Medical Receptionist
DR. LARRY SHEMEN, ENT
08.2019 - 03.2020
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Education
No Degree - MEDICAL BILLING, CODING AND BUSINESS ESSETIALS
HUNTER BUSINESS SCHOOL
Levittown, NY07-2026
No Degree - MEDICAL BILLING AND CODING SPECALIST CERTFICATE
SWEDISH INSTITUE COLLEGE OF HEALTH SCIENCES
New York, NY12-2018
Associate of Applied Science - MEDICAL ASSISTING
Queensborough Community College
Oakland Gardens, NY08-2015
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
Certification
- CBCS - Certified Billing and Coding Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Associate Remote
Access a Ride
02.2025 - Current
Medical Receptionist
Northwell Health
11.2023 - 02.2024
Medical Receptionist & Clinical MEDICAL ASSISTANT
LEVEL UP URGENT CARE MD
08.2021 - 10.2023
Medical Receptionist
DR. LARRY SHEMEN, ENT
08.2019 - 03.2020
Personal Assistant
CHINESE AMERICAN PLANNING COUNCIL HOME ATTENDENT PROGRAM
12.2014 - 03.2025
No Degree - MEDICAL BILLING, CODING AND BUSINESS ESSETIALS
HUNTER BUSINESS SCHOOL
No Degree - MEDICAL BILLING AND CODING SPECALIST CERTFICATE
SWEDISH INSTITUE COLLEGE OF HEALTH SCIENCES
Associate of Applied Science - MEDICAL ASSISTING
Queensborough Community College
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