Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Merlino

Lehigh Acres,FL

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Watershed Grill
Punta Gorda, FL
11.2023 - Current
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Real Estate Agent

United Real Estate Infinity
Fort Myers, FL
08.2018 - Current
  • Maintained updated knowledge of local real estate markets.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Researched current listings available in the area using multiple online resources.
  • Organized promotional materials used in sales presentations.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Analyzed potential investment opportunities based on financial reports.
  • Coordinated appointments to show homes to prospective buyers.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Created detailed property descriptions for use in marketing material.
  • Prepared comparative market analysis to estimate properties' value.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Responded promptly to client inquiries via phone or email.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Managed real estate transactions from initiation to closing.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Presented properties to potential buyers and addressed questions.
  • Maintained current and accurate CRM database of prospective customers.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Prepared and delivered sales presentations.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Communicated with clients to determine property needs and budget constraints.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Prepared newly purchased homes for clients prior to arrival.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Scheduled and attended weekly appointments with clients.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Developed and presented purchase offers to sellers for consideration.
  • Liaised between sellers and buyers for profitable and efficient sales.

Education

GED -

Larson Real Estate
Fort Myers, FL
11-2018

Skills

  • Food Delivery
  • Table Bussing
  • Guest Engagement
  • Food inspection
  • Food Running
  • Order Management
  • Table Setting
  • Supply Restocking
  • Safe Food Handling
  • Special dietary requirements
  • Ordering Procedures
  • Service prioritization
  • Food safety understanding
  • Dish preparation
  • Price memorization
  • Exceptional customer service
  • Menu presentation
  • Point of Sale (POS) system operations
  • Dining crew workflow optimization
  • Positive and professional
  • Buffet setup and takedown
  • Cash Handling
  • Guest Seating
  • Strong Work Ethic
  • Sales expertise
  • Sales Techniques
  • Item promotion
  • Food station setup
  • Liquor, wine, and food service
  • Effective customer upselling
  • POS operation
  • Suggestive Selling
  • Professional Appearance
  • Dining customer service
  • High-volume dining
  • Regulatory Compliance
  • Menu Memorization
  • Table setting arrangements
  • Menu knowledge
  • Quality Control
  • Performance Improvement

Timeline

Server

Watershed Grill
11.2023 - Current

Real Estate Agent

United Real Estate Infinity
08.2018 - Current

GED -

Larson Real Estate

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Rosa Merlino