Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Miranda

Sealy ,TX

Summary

Versatile and results-oriented professional with extensive experience in cleaning and maintenance, notably with Cleanservices. Demonstrated expertise in deep cleaning procedures and exceptional customer service, enhancing satisfaction and operational efficiency at Palacio De Los Batidos. Proven leadership in managing teams to exceed performance goals, with a commitment to green cleaning practices and workplace safety.

Overview

2025
2025
years of professional experience

Work History

Cleaning

Cleanservices

Cleaning Assistant

Zona Franca
06.2024 - 10.2024
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.

Manager and Maintenance

Palacio De Los Batidos
01.2014 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Costumer Service

El Puyaso
11.2008 - 01.2014
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Education

High School -

Inep
Matagalpa Nicaragua
12.1993

Skills

  • Cleaning and Polishing
  • Carpet steam cleaning
  • Heat Exchanger Cleaning
  • Green Cleaning
  • Tile cleaning
  • Evaporator coil cleaning
  • Equipment Cleaning and Inspection
  • Train Cleaning Procedures
  • Warehouse cleaning
  • Carpet cleaning techniques
  • Deep cleaning procedures
  • Sanitation and cleaning
  • Dry Cleaning
  • Residential Window Cleaning
  • Commercial Window Cleaning
  • Hotel Cleaning
  • Mirror cleaning
  • Bedroom cleaning

Timeline

Cleaning Assistant

Zona Franca
06.2024 - 10.2024

Manager and Maintenance

Palacio De Los Batidos
01.2014 - 02.2024

Costumer Service

El Puyaso
11.2008 - 01.2014

Cleaning

Cleanservices

High School -

Inep

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Rosa Miranda