Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Montanez

Brandon,FL

Summary

Driven Customer Support Representative with over 5 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

CSA- Customer Service Associate

Wawa
09.2021 - 10.2023
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
  • Connected with customers by listening to concerns and answering questions.
  • Gained familiarity with company products to answer customer questions and make recommendations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Housekeeper

Seminole Hard Rock
01.2019 - 07.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Bookseller

Books-A-Million
01.2018 - 12.2019
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with locating books and other materials in store.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Established strong relationships with customers to encourage repeat business.
  • Developed and implemented creative strategies to improve customer satisfaction.

Education

High School Diploma -

Bloomingdale High School
Valrico, FL
03.2018

Skills

  • Organizational Skills
  • Telephone Etiquette
  • Attention to Detail
  • Technical Proficiency
  • Problem Solving
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Patience and Tolerance
  • Active Listening
  • Positive Attitude
  • Goal Oriented
  • Decision Making
  • Empathy and Compassion

Languages

Spanish
Native or Bilingual

Timeline

CSA- Customer Service Associate

Wawa
09.2021 - 10.2023

Housekeeper

Seminole Hard Rock
01.2019 - 07.2020

Bookseller

Books-A-Million
01.2018 - 12.2019

High School Diploma -

Bloomingdale High School

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Rosa Montanez