Rosa Morales
Paramount,CA
Summary
Dedicated Customer Service representative, talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 20 years of experience in customer service, retention and problem resolution. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Logistics Coordinator
Nefab Packaging
09.2014 - 08.2020
- Documented conversations with customers to track requests, problems and solutions with over 50 customer calls per day.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Production Coordinator
Sean's Embroidery
04.2008 - 01.2013
- Prepared for production by checking inventory levels of items needed to complete work.
- Assisted production schedulers in forecast and inventory for upcoming demand fluctuations and prevented material shortages and production downtime.
- Created and conveyed production and inventory reports to management and sales daily to keep track of changes and issues.
- Created and implemented production schedules to meet pick-up times.
- Led production processes, including machine and plant activities and human resource management to achieve positive results.
- Entered information into system to update status reports.
- Monitored project progress and presented status to leaders to solve productivity issues.
- Collaborated with shipping in shift scheduling and provided direction for manufacturing teams to bridge gap between departments.
- Outlined production commitments and timetables using sales forecast information.
Import and Export Coordinator
Twin Dragon marketing
08.1999 - 04.2007
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Validated load plans, cargo cleanliness and transportation documentation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Education
Associate of Arts - Business Administration And Management
Los Angeles Trade Technical College
Los Angeles, CASkills
- Report generation
- Business development understanding
- Inbound and Outbound Calling
- Office equipment proficiency
- High-energy attitude
- Clerical support
- Problem-solving abilities
Languages
English and Spanish
Timeline
Logistics Coordinator
Nefab Packaging
09.2014 - 08.2020
Production Coordinator
Sean's Embroidery
04.2008 - 01.2013
Import and Export Coordinator
Twin Dragon marketing
08.1999 - 04.2007
Associate of Arts - Business Administration And Management
Los Angeles Trade Technical College
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