Rosa Moreno
Bilingual Admin Assistant/Medical Assistant
Tucson,AZ
Summary
Professional in healthcare for 31 years with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work History
Bilingual Medical Assistant
Phoenician Medical Center
04.2023 - 01.2024
- Documented medical histories, concerns, and changes in the patient's condition
- Submit insurance authorizations and communicate status with patients and appropriate providers
- Prepping and sanitizing patient rooms
- Assist providers with office visits and procedures while following PCH and OSHA safety rules and procedures
- Perform clerical work as needed
- Prepare patient's custom medications as directed
Bilingual Customer Service Representative
Tucson ER and Hospital
02.2025 - 06.2025
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Bilingual Front Desk/ Medical Assistant
Stridewell Clinic
10.2022 - 03.2023
- Helped to maintain meticulous medical records and made changes when necessary
- Patient welcome, intake, vital signs, and medical history
- Assist the medical team with script preparation and working with pharmacies on related questions
- Order supplies as directed and stock patient care areas
- Schedule appointments, create charts, and record information while following HIPAA
Bilingual Front Desk Clerk
Spectrum Dermatology
01.2020 - 05.2022
- Answer phones and direct calls to the correct department (Care Team, Billing, etc.)
- Handled the sorting and distributing of mail
- Maintained a clean and pleasant front desk environment
- Assist patients and providers in completing documentation and any other paperwork to which a provider must disclose and/or attest
- Collaborate with providers to provide the best patient care
Education
Pre-Law
Chaparral College
Tucson, Arizona 01.1994 - 07.1995
Skills
- Effective Time Management
- Computer Skills
- Communication Skills
- Ability to Multitask
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Customer Service
- Microsoft Office
- Flexibility and Adaptability
- Data Entry
Fluent bilingualism
Problem-solving
Customer support
Call center experience
Payment processing
Document translation
Upselling strategies
Product knowledge
Call management
Call center operations
Service recommendations
Records review
Caller assistance
Payment collection
Languages
English
Full Professional
Spanish
Full Professional
Software
Clinical Works, Athena Health, NextGen, All scripts, Practice Fusion, Mars, GoRev, EPD, Advanced MD Dr Chrono
Timeline
Bilingual Customer Service Representative
Tucson ER and Hospital
02.2025 - 06.2025
Bilingual Medical Assistant
Phoenician Medical Center
04.2023 - 01.2024
Bilingual Front Desk/ Medical Assistant
Stridewell Clinic
10.2022 - 03.2023
Bilingual Front Desk Clerk
Spectrum Dermatology
01.2020 - 05.2022
Pre-Law
Chaparral College
01.1994 - 07.1995
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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