Rosa Mosti
Chula Vista,CA
Summary
Versatile and results-oriented professional with extensive experience across healthcare and customer service sectors. I’ve excelled in office management, infection control, and enhancing patient satisfaction. Demonstrated adaptability and customer service excellence, significantly contributing to efficient operations and positive outcomes. Certified in CPR/AED and radiography, embodying a commitment to safety and high-quality care.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Southbay Dental
San Diego, CA
09.2023 - 11.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
Manager
Days Inn Hotel
San Diego, CA
02.2021 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Head Cashier
Ross Dress for Less
04.2020 - 12.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Head Cashier
Rudfords Restaurant
San Diego, CA
10.2018 - 07.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Associate's Degree - Dental
UEI College
Chula Vista, CA11.2023
High School Diploma -
Southwest High School
San Diego, CA06.2021
Skills
- Equipment sterilization
- Infection control proficiency
- Dental staff assistance
- Office administration duties
- Knowledgeable in software
- Clinical support
- Data confidentiality measures
- Office management
- HIPAA compliance
- OSHA regulations
- Certified in CPR/AED
- Radiography Certified
- Customer Service
- Multitasking
- Customer-oriented
- Adaptable
- Data entry
- Microsoft Excel
- Paperwork processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dental Assistant
Southbay Dental
09.2023 - 11.2024
Manager
Days Inn Hotel
02.2021 - 11.2021
Head Cashier
Ross Dress for Less
04.2020 - 12.2020
Head Cashier
Rudfords Restaurant
10.2018 - 07.2019
Associate's Degree - Dental
UEI College
High School Diploma -
Southwest High School