Rosa M. Rodriguez
Cypress,Texas
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sparrow Living
01.2024 - Current
- Offered hands-on assistance to customers, assessing needs.
- Generated repeat business through exceptional customer service.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Community Manager
Morgan Group
05.2023 - 01.2024
- Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction
- Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Effectively show, lease, and move in prospective residents
- Posted all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently
- Processing and reconciling daily all account receivables
- Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions
- Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income
- Responsible for all end-of-the-month closing procedures and reporting
- Maintain accurate and organized records; audit resident files to ensure accurate records
- Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Community Manager
Advenir Living
02.2018 - 03.2023
- Conduct weekly meetings of 8 team members to set goals and identify actions needed to achieve objectives
- Meet NOI through the implementation of effective cost controls and revenue improvement initiatives
- Conduct quarterly Associate Performance Reviews for all associates
- Follow purchasing and accounts payable guidelines, including utilizing purchase orders for every order, proper GL coding, timely entry, and processing of all invoices monthly
- Walk the property daily to help with any liability concern that may need immediate attention
- Work with the team to meet or exceed the budgeted Renewal Retention % rate monthly
- Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
- Promote harmony and quality job performance of staff through support and effective leadership
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Evaluated property conditions and recommended improvements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
Sales
Sephora
11.2015 - 05.2017
- Assist clients with their purchases by providing full knowledge of different makeup, skincare, and fragrance brands
- Demonstrate that customers come first by serving them with a sense of urgency
- Provide makeup artistry and expert fragrance consultation
- Maintain merchandized standards to aid a fascinating shopping experience
- Good understanding of the need to support store operational priorities and functions
- Demonstrate a powerful sense of urgency and the ability to stay calm under pressure even in high-volume environments
- Answer multi-line phones in a demanding environment
Assistant Manager-Sales
Yes! Communities
04.2012 - 10.2015
- Assisted in scheduling and showings of all properties
- Established, maintained, and updated files, database, records, and other documents; developed and maintained data, and performed routine analyses and calculations in the processing of data for recurring internal reports
- Purchased and maintained office supply inventory
- Processed mailouts of proper correspondence to buyers or renters of properties
- Collect rent payments and down payments promptly
- Walked properties before Sale/Rentals and coordinated with proper contractor for repairs before showing of properties
- Scheduled and coordinated meetings, interviews, appointments, Events, and other similar activities for supervisors, which coordinated travel as well as lodging arrangements
Assistant Manager
Riverstone Residential Group
11.2009 - 02.2012
- Maintaining consistent occupancy rates
- Showing properties to prospects
- Filed evictions, daily deposits, and processed rent payments
- Managed tenant credit/ background checks
- Maintain and develop property and client database
- Ensured maintenance requests are managed satisfactorily by following up with residents
- Assisted in planning resident functions and often functioned as host, always professionally representing the property
- Review delinquency reports monthly
- Collected rent payments
- Work with office staff to ensure prudent rent collection
Education
High School Diploma -
Robert E Lee
Houston Texas 05-1998
Skills
- Analytics reporting
- Financial records oversight
- Records and database administration
- Payment processing
- Property management
- Expertise in Entrada, Yardi
- Financial budgeting and reporting
- Multitasking and organization
- Leasing and sales
- Schedule planning
Certification
- Project Management Professional (PMP) - Project Management Institute.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Sparrow Living
01.2024 - Current
Assistant Community Manager
Morgan Group
05.2023 - 01.2024
Community Manager
Advenir Living
02.2018 - 03.2023
Sales
Sephora
11.2015 - 05.2017
Assistant Manager-Sales
Yes! Communities
04.2012 - 10.2015
Assistant Manager
Riverstone Residential Group
11.2009 - 02.2012
High School Diploma -
Robert E Lee
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