Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Muniz

Las Vegas

Summary

Dynamic service professional with a strong work ethic and a proven track record at Pollo Loco, enhancing customer satisfaction through exceptional service and teamwork. Skilled in health and safety compliance, I effectively led team initiatives and trained new staff, ensuring high-quality food preparation and a clean, efficient kitchen environment.

Overview

5
5
years of professional experience

Work History

Service Team Member

Pollo Loco
01.2025 - Current
  • Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
  • Provided technical assistance with service operations and connected participants to external resources.
  • Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Monitored food quality and presentation to maintain high standards.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Managed opening and closing shift kitchen tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained food safety and sanitation standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

To-Go Specialist

Olive Garden
03.2024 - 12.2024
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Crew Member

McDonald's
11.2023 - 03.2024
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Stocked shelves to organize aisles in assigned department.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Brewed coffee and tea and changed out drink station syrups.

Cook

Dennys
12.2020 - 11.2023
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Planned menus for different events, seasons and customer requests.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.

Crew Member

McDonald's
06.2020 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Stocked shelves to organize aisles in assigned department.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

Beacon Academy of Nevada
1800 E Sahara Ave
03-2026

Skills

  • Strong work ethic
  • Performance monitoring
  • Customer service
  • Leading team meetings
  • Flexible schedule
  • Health and safety compliance
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish

Timeline

Service Team Member

Pollo Loco
01.2025 - Current

To-Go Specialist

Olive Garden
03.2024 - 12.2024

Crew Member

McDonald's
11.2023 - 03.2024

Cook

Dennys
12.2020 - 11.2023

Crew Member

McDonald's
06.2020 - 01.2021

High School Diploma -

Beacon Academy of Nevada

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Rosa Muniz