Rosa Munoz
San Antonio,TX
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
30
30
years of professional experience
Work History
Retail Sales Associate Cashier
Walmart #3112
San Antonio, Texas
04.2023 - Current
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Promoted loyalty programs to increase customer retention.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Restocked supplies like paper bags, tissue paper., as needed.
- Enforced safety regulations in order to maintain a safe working environment.
- Assisted with training new employees on proper cash handling procedures.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Followed company safety regulations to maintain safe work environment.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Exxon Tiger Mart
San Antonio, Texas
01.2000 - 02.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- I was also the Safety Captain. I had to make sure all hazards were cleaned up properly, and everyone used proper PPE to perform the job safely.
MHMR Aid
San Antonio State School
San Antonio, Texas
03.1995 - 11.2000
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our individuals' needs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded individuals' satisfaction by finding creative solutions to problems to get better results for each individual's need.
- Promoted to Floater Supervisor, schedules were made and outings were conducted for our individuals.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX06-1993
Skills
- Loss Prevention
- Customer Support
- Loyalty Program Promotion
- Purchase Recommendations
- Stock replenishment
- Upselling strategies
- Dependability
- Cash Handling Accuracy
References
References available upon request.
Timeline
Retail Sales Associate Cashier
Walmart #3112
04.2023 - Current
Cashier
Exxon Tiger Mart
01.2000 - 02.2013
MHMR Aid
San Antonio State School
03.1995 - 11.2000
High School Diploma -
Sam Houston High School