Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Murillo

Reseda,CA

Summary

Proven track record at Castle Dermatology Institute, enhancing front desk efficiency and customer satisfaction through expert organization and time management. Excelled in client relations and data entry, significantly streamlining operations. Demonstrates a keen ability to juggle multiple high-priority tasks, ensuring a seamless client experience.

Overview

4
4
years of professional experience

Work History

Receptionist

Castle Dermatology Institute
06.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist/Beauty Sales Consultant

Glow Med Spa
03.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Stayed current on industry trends and product knowledge to better serve clients'' needs.
  • Participated in ongoing training programs offered by various beauty brands represented within the store, ensuring thorough knowledge of all products carried and their specific benefits.
  • Maintained a clean and visually appealing display area for an inviting shopping experience.

Receptionist/Medical Biller

Optometry Center of Encino
01.2021 - 03.2023
  • Liaised between patients, insurance companies, and billing office.
  • Posted payments and collections on regular basis.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

High School Diploma -

Cleveland Charter Highschool
Reseda
06.2019

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Scheduling
  • Customer and client relations
  • Greeting and Seating Clients

Languages

spanish
Full Professional

Timeline

Receptionist

Castle Dermatology Institute
06.2024 - Current

Receptionist/Beauty Sales Consultant

Glow Med Spa
03.2023 - 05.2024

Receptionist/Medical Biller

Optometry Center of Encino
01.2021 - 03.2023

High School Diploma -

Cleveland Charter Highschool

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Rosa Murillo