Rosa Negron-Lynch
Webster,MA
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with ability to maintain composure in fast-paced, high pressure environments. Great in data entry, record keeping and customer relations. Proven ability to maintain professionalism and positive attitude when interacting with clients.
Overview
5
5
years of professional experience
Work History
Principal Clerk
Worcester Housing Authority
Worcester, MA
07.2023 - 07.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Working with Do forms
- Working with excel and elite, word.
- Scanning and printing paper works/Receipt's.
- Provided administrative support to the principal and school staff, such as scheduling meetings, organizing files, tracking budgets and managing calendars.
- Prepared reports, documents, correspondence and presentations for the principal.
- Conducted research and compiled data to assist with decision-making processes.
Picker Packer
Sams Club Distribution
Worcester, MA
04.2021 - 06.2023
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Worked as part of a team to reach daily quotas within specified time frames.
Crew Member Trainer
McDonald's
Auburn, MA
05.2019 - 04.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Stocked shelves to organize aisles.
Education
Diploma - Cosmetology
Toni & Guy Hairdressing Academy
Worcester, MA05.2021
High School Diploma -
South High Community School
Worcester, MA07.2020
Skills
- Scheduling and Planning
- Document Management
- Report Generation
- Cash Handling
- Filing systems
- Telephone Etiquette
- Data entry proficiency
- Customer Service
- Problem-solving abilities
- Microsoft Word
- Time Management
- Organization
- Multitasking
- Dependability
- Stress Tolerance
Timeline
Principal Clerk
Worcester Housing Authority
07.2023 - 07.2024
Picker Packer
Sams Club Distribution
04.2021 - 06.2023
Crew Member Trainer
McDonald's
05.2019 - 04.2021
Diploma - Cosmetology
Toni & Guy Hairdressing Academy
High School Diploma -
South High Community School
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