Summary
Overview
Work History
Education
Skills
Certification
Work Availability
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Timeline
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Rosa Nugent

Rosa Nugent

Logistics Coordinator
Phoenix,AZ

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Freight Planner

Northstar Recycling
06.2023 - Current
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Oversaw freight preparation to keep regulations and client requirements satisfied.
  • Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
  • Identified cost savings opportunities for customer.
  • Determined appropriate loads and practical delivery schedule for each load by balancing needs and availability of both drivers and clients.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
  • Updated company database with shipping information using Mercury Gate TMS system to maintain visibility of operations for management.
  • Prioritized schedules to meet project goals and overall customer satisfaction
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables

Transportation Specialist

Russell Tobin/ Amazon
05.2023 - Current
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Worked within task management system to receive, manage, and close support requests.
  • Crafted intelligent, professional responses to emailed and web chat customer questions.
  • Tracked changing software and technologies with potential to impact customer requirements.
  • Assisted sales team by creating and maintaining supporting data files.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Worked with service providers to resolve issues and correct delays.
  • Worked with service providers to resolve issues and correct delays
  • Coordinated schedules and communicated changes to customers

Logistics Coordinator

JILLAMY, INC
05.2019 - Current
  • Managed accounts by ensuring clients received the best product at the most reasonable cost, while maximizing margin and network efficiency
  • Manage all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing
  • Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes
  • Collaborate with Business Development team to confirm accurate and complete onboarding of new clients and lanes through require notifications, reporting, accessorial agreements, and invoicing
  • Identify and prioritize problems, and make suggestions to correct the situation
  • Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments, and educate them on industry and/or regulatory changes
  • Ensure complete, accurate and timely client order acceptance/ entry into the TMS system via EDI, web tender, email, fax, phone, or other applicable form of communication
  • Collaborate with team members to determine cost/effective recovery plan for missed pick-ups and deliveries
  • Identify accessorial charge patterns; consult with clients to develop processes to reduce charges
  • Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24hrs of occurrence
  • Assist Sales and Accounting dept. on invoicing discrepancies.
  • Track orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Generated documentation and information required for customer shipments.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Built and established relationships with staff and vendors.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Registered vendors and customers on database to maintain updated roster.
  • Generated documentation and information required for customer shipments
  • Tracked orders and notified customers of status or potential delays
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Registered vendors and customers on database to maintain updated roster

Logistics Coordinator

William Sonoma
08.2017 - 01.2019
  • Managed DC's daily trailer pools to assign trailers for DC's loading
  • Utilized TMS system to tender loads to carriers and monitor for acceptance
  • Perform a variety of routine and complex clerical and administrative work assisting the claims department in maintaining claims records, spreadsheets, and databases
  • Manage TMS load data, piece counts, shipment statuses, shipment costs
  • Tracked orders and notified customers of status or potential delays.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Generated documentation and information required for customer shipments
  • Tracked orders and notified customers of status or potential delays
  • Monitored inbound and outbound freight operations to establish timely delivery of packages
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
  • Generated monthly performance reports to track and analyze shipping trends
  • Conducted investigations to resolve issues related to logistics and cargo movements
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods
  • Monitored performance of logistics operations to identify areas for improvement

Freight Broker Agent

JKI International
06.2016 - 08.2017
  • Responsible for developing relationships with customers and carriers
  • Obtain sales with either current or new customers, manage multiple pick-ups and deliveries, Track and update shipment status to customers, Use of tactful and intelligent negotiation of rates and services, Carrier sourcing & acquisition, Manage and develop all accounts, Provide excellent customer service to both shippers and carriers, and train assistants to become exceptional Freight
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Tracked shipments and trucks out on deliveries.
  • Monitored market and negotiated rates based on trends.
  • Contacted existing customers to update accounts and confirm deals.
  • Planned routes for various shipments according to special events, customer needs and weather.
  • Communicated with drivers and dispatch to coordinate delivery schedules.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.

Carrier Capacity Representative

CH Robinson
03.2013 - 06.2016
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Developed and updated tracking spreadsheets.
  • Motivated and trained employees to maximize team productivity.
  • Collected, arranged, and input information into database system.
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Reviewed paperwork to determine priorities and set schedules.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Researched and identified potential new shipping vendors to explore options and acquire best rates.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day

Load Planner

Hub Group
02.2011 - 03.2013
  • Responsible for checking drivers in and out of terminals
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Updated company database with shipping information to maintain visibility of operations for management.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
  • Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
  • Met required productivity and accuracy standards per location and company guidelines.
  • Determined appropriate loads and practical delivery schedule for each vehicle by balancing needs and availability of both drivers and clients.
  • Responsible for informing Driver Managers of any discrepancies with driver trips
  • Responsible for providing customer support to all drivers and dispatchers.

Education

Bachelor of Science - Business Organizational Leadership

Union University
Jackson, TN
12.2018

Skills

  • Inventory Management Procedures
  • Scheduling
  • Operational Efficiency
  • Logistics
  • Microsoft Office expertise
  • Problem-Solving
  • Deadline and scheduling management
  • Mercury Gate TMS expertise
  • Spreadsheet tracking
  • Company procedure adherence
  • Shipping Documentation
  • Customer service skills
  • Vendor relationship management
  • Document preparation
  • MS Office
  • Excellent Communication
  • Flexible and Adaptable

Certification

  • Certified Freight Dispatcher, Rhodes Freight LLC - 1 Year

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown

Timeline

Freight Planner

Northstar Recycling
06.2023 - Current

Transportation Specialist

Russell Tobin/ Amazon
05.2023 - Current

Logistics Coordinator

JILLAMY, INC
05.2019 - Current

Logistics Coordinator

William Sonoma
08.2017 - 01.2019

Freight Broker Agent

JKI International
06.2016 - 08.2017

Carrier Capacity Representative

CH Robinson
03.2013 - 06.2016

Load Planner

Hub Group
02.2011 - 03.2013

Bachelor of Science - Business Organizational Leadership

Union University

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Rosa NugentLogistics Coordinator