Rosa Nunez
El Paso,TX
Summary
personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing report with clients. Motivated to maintain customer satisfaction and contribute to company success, specialize in quality, speed and process optimization. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships cultivating partnerships and growing businesses.
Skills at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach.
Overview
7
7
years of professional experience
Work History
Worker
el clarin pet store
El Paso, TX
01.2021 - Current
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Cleaned animal cages regularly to maintain a safe environment for pets.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Organized promotional materials throughout the store for maximum visibility.
Customer Service Representative
Metro by T-Mobile
El Paso, TX
10.2019 - 09.2020
- helped customers in acquiring new phone plans, phones and other. administrate cash, cleaning, and stocking
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
Employee
Planet Fitness
El Paso, TX
01.2017 - 11.2017
- creating a possible member experience by providing superior level of customer service to planet fitness members. Also, assisted with administrative tasks, including filling, and answering phones.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Thomas Jefferson High School
El Paso06-2015
Skills
- Work Site Maintenance
- Customer Service
- Inventory Stocking
- Production Support
- Cleaning
- Equipment Maintenance
- Complaint Handling
- Stress Tolerance
- Call Documentation
- Needs Assessment
Languages
English
Professional
Spanish
Professional
Timeline
Worker
el clarin pet store
01.2021 - Current
Customer Service Representative
Metro by T-Mobile
10.2019 - 09.2020
Employee
Planet Fitness
01.2017 - 11.2017
High School Diploma -
Thomas Jefferson High School
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