Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Nunez

SanAntonio

Summary

Dynamic Community Association Manager with a proven track record, enhancing compliance and reducing delinquency rates through effective communication and payment management. Skilled in tenant relations and property inspections, I excel in fostering community engagement while ensuring adherence to fair housing regulations. Committed to achieving high occupancy rates and tenant satisfaction.

Overview

9
9
years of professional experience

Work History

Community Association Manager

NRP Group
12.2024 - Current
  • Enforced compliance with community regulations and guidelines.
  • Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
  • Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Completed annual rent calculations using housing database software.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Assistant Manager

GVA Management
04.2023 - 11.2024
  • Implemented innovative solutions to streamline the application process, increasing efficiency for prospective tenants.
  • Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
  • Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
  • Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
  • Streamlined administrative tasks for efficient lease management and documentation processes.
  • Conducted market research to remain competitive with local rental rates and amenities.
  • Managed property showings to prospective tenants, resulting in increased lease signings.
  • Negotiated lease terms with potential tenants, securing favorable agreements for both parties.
  • Built strong relationships with residents through excellent customer service and communication skills.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Created and submitted daily reports on leasing activities.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Assistant Manager

United Apartment Group
07.2021 - 03.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.

Leasing Agent

Avenue 5
10.2019 - 07.2021
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Used One -Site to keep record of financial transactions and rental applications.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Leasing Consultant

Shelter Corp.
08.2016 - 02.2021
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted market research to ensure competitive pricing and offerings in leasing market.
  • Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
  • Negotiated lease agreements to meet both tenant needs and property management goals.

Education

High School Diploma -

Mt. Pleasantville High School
New York, NY
06-2001

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Tenant relations
  • Leasing and sales
  • Property management
  • Payment collection
  • Rent collection
  • Payment management
  • Violation resolution
  • Microsoft office
  • Tenant and eviction laws

Languages

Spanish

Timeline

Community Association Manager

NRP Group
12.2024 - Current

Assistant Manager

GVA Management
04.2023 - 11.2024

Assistant Manager

United Apartment Group
07.2021 - 03.2023

Leasing Agent

Avenue 5
10.2019 - 07.2021

Leasing Consultant

Shelter Corp.
08.2016 - 02.2021

High School Diploma -

Mt. Pleasantville High School

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