Rosa Ocasio
Port Charlotte,FL
Summary
Adept at leading high-pressure kitchen environments, I significantly enhanced food quality and safety at Ninos Bakery and Italian Food. My strong verbal communication skills fostered a cohesive team, adept in cost control and sanitation, resulting in a notable increase in efficiency and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Head Cook
Ninos Bakery and Italian Food
03.2015 - 08.2023
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
CNA in Training
Vick Street
02.2012 - 02.2012
- Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.
- Improved patient mobility by supporting ambulation exercises and transfers using proper techniques.
- Fostered a positive and supportive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Expanded cultural competence by accommodating diverse backgrounds and preferences amongst both colleagues and patients.
Assistant Manager
Albertons
11.2002 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Mc Donalds
06.1998 - 10.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Massage Therapy
Florida College of Natural Health
Bradenton05-2011
Skills
- Verbal and written communication
- Food storage
- Food preparation
- Meal preparation
- Food safety
- Cost control
Certification
- Food Safety Manager Certification - National Registry of Food Safety Professionals or Prometric.
Languages
Spanish
Native or Bilingual
Timeline
Head Cook
Ninos Bakery and Italian Food
03.2015 - 08.2023
CNA in Training
Vick Street
02.2012 - 02.2012
Assistant Manager
Albertons
11.2002 - 09.2008
Store Manager
Mc Donalds
06.1998 - 10.2002
- Food Safety Manager Certification - National Registry of Food Safety Professionals or Prometric.
Massage Therapy
Florida College of Natural Health
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