Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Ortiz

San Jose,CA

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success.

Overview

9
9
years of professional experience

Work History

Assembly Line Worker

Almaden Global
08.2022 - 12.2022
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Boxed, labeled, and transported items to support assembly operations.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Followed outlined specifications to implement assembly plans.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

Cashier Assistant

Costco
12.2021 - 02.2022
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Retrieved items for customers and verified prices.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Helped clients transport large or bulky items into vehicles.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Sales Associate

Macy's
10.2016 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

General Merchandiser Associate

Target
12.2013 - 01.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

High School Diploma -

Foothill High School
San Jose, CA

Skills

  • Visual Inspection
  • Quality Assurance Controls
  • Maintaining Clean Work Areas
  • Assembly Instructions
  • Checking Tolerances
  • Pallets Loading
  • Checking Product Quality
  • Performance Improvement
  • Safety Protocols
  • Storage Coordination
  • Personnel Records
  • Defect Identification
  • Duty Assignments
  • Machinery Operation
  • Equipment Monitoring
  • Project Management
  • Maintenance Requirements
  • Quality Control
  • Preparing Boxes
  • Production Line
  • Finished Product Packaging
  • Managing Time
  • Product Assembly
  • Shipment Preparation

Timeline

Assembly Line Worker

Almaden Global
08.2022 - 12.2022

Cashier Assistant

Costco
12.2021 - 02.2022

Sales Associate

Macy's
10.2016 - 03.2020

General Merchandiser Associate

Target
12.2013 - 01.2015

High School Diploma -

Foothill High School

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Rosa Ortiz