Rosa Pacheco
New York,NY
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 16 years of experience. Highly dependable, ethical and reliable hardworking.
Overview
23
23
years of professional experience
Work History
Receptionist Administrator
Peter J Baiocco
132 East 76th Street Suite#2G New York, NY 10128
01.2008 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective patients.
- Scheduled initial and return appointments for patients.
- scheduled procedures and radiology appointments.
- prep patients for procedures.
- answered calls and took detailed messages.
- generated referrals for patients when needed.
- copied medical records request from other doctors office or life insurance as per HIPPA laws.
- collected copays from patients.
- scanned important documents and reports to patients chart.
- confirmed appointments and rescheduled if needed.
- registered and updated patients information in the charts.
- faxed important reports to other doctor's office.
- mailed bloodwork and other important reports to patients.
Receptionist
AW Development LLC.
New York
02.2001 - 02.2002
- Answered large volume of incoming calls daily to resolve customer issues and schedule repair appointments.
- file tenants paperwork.
- wrote work orders/Rent bills/Collect Rent.
- deposit checks.
- wrote out rent receipts.
- called proper personnel to address clients complains.
Receptionist
Dr. Patricia Farrelly
New York, NY
07.2001 - 11.2001
- Confirmed appointments, communicated with patients, and updated patients records.
- answered phones take detailed messages.
- arrange appointments.
- photocopy/filed patients documents.
- collected copays.
- escorted patients to rooms.
- registered and updated patients information.
Education
No Degree -
High School Equivalency Diploma
New York09.1999
Skills
Excellent communication, Bilingual (Spanish/English), Reliable, Hardworking
Timeline
Receptionist Administrator
Peter J Baiocco
01.2008 - Current
Receptionist
Dr. Patricia Farrelly
07.2001 - 11.2001
Receptionist
AW Development LLC.
02.2001 - 02.2002
No Degree -
High School Equivalency Diploma