Rosa Pacheco
CHICAGO,IL
Summary
To obtain a position where I can utilize my 20+ years of customer service skills and be part of a team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Assistant
Whole Foods Market Inc
CHICAGO, IL
10.2023 - Current
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated meeting and work schedules for staff teams and executives.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Customer Service Manager
Whole Foods Market Inc
Chicago, IL
09.2019 - 10.2023
- Accountable for Team Member hiring, development, corrective actions, and separations
- Ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members
- Perform in accordance with team and store Standard Operating Procedures
- Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends
- Sets and achieves the highest standards of retail execution
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover
- Communicates and maintains Team Member safety and security standards
- Provides timely, thorough, and thoughtful performance evaluations
- Consistently communicates and models WFM vision and goals.
- Provided exceptional customer service to ensure customer satisfaction.
Payroll and Benefits Specialist
Whole Foods Market Inc
Chicago, IL
09.2010 - 09.2019
- Process store payroll according to regional procedures; maintain personnel files and other employment files
- Inform eligible team members of benefits and assist
- Support leadership with team member concerns and investigations
- Maintain confidentiality in all aspects of the work
- Provide excellent customer service, ensuring a safe work environment
- Assists in the hiring process of new team members, training, and job postings.
- Processed benefit enrollment forms, changes, and terminations.
- Coordinated open enrollment activities including meetings and communication campaigns.
Store Accountant/Backup Cashup
Whole Foods Market Inc
Chicago, IL
01.2005 - 09.2010
- Utilize IRMA, Store Ops, and PeopleSoft applications to ensure the accuracy of financials
- Perform accounts payable and general ledger data entry into the accounting system
- Train new buyers, receivers, and TL proper accounting procedures and deadlines
- Monitor vendor statements, resolving outstanding issues and communicates with vendors
- Track and reconcile accruals, spoilage, and transfers
- Receive, reconcile, and settle all forms of tender in store
- Prepare bank deposits, ensure accurate money counting, and place cash/coin orders.
Customer Service Supervisor
Whole Foods Market Inc
Chicago, IL
01.1999 - 01.2005
- Help desk representative for the store, including handling customer telephone calls
- Assist in new cashier training
- Determine break schedule and ensure all necessary breaks are given
- Open and close department according to procedures
- Always providing outstanding customer service.
Education
Wells High School
Chicago, IL01.2000
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Microsoft Windows
- Microsoft Office XP Professional
- Travel Administration
- Scheduling
- Invoice Processing
- Staff Management
- Technical Support
- Administrative Support
- Office Management
- Expense Reporting
- Meeting Planning
- Customer Service
- Office Administration
- Travel Coordination
- Accounting
- Policy Enforcement
- Self-Starter
- Information Confidentiality
- Travel Arrangements
- Spreadsheet Tracking
- Resourceful
- Appointment Setting
- Phone Etiquette
- Excel Spreadsheets
- Compensation and Benefits
- Executive Support
- Customer Service-Oriented
- Proper Phone Etiquette
- Administrative Support Specialist
- Workers' Compensation Knowledge
- Schedule Management
- Calendar Management
- Strong Problem Solver
- Mail Handling
- File Organization
Awards
- 2009-Honorable Mention/Store Accountant
- 2011- Team Member of the Year of South Loop
- 2015- Team Member of the Year of West Loop
Certification
- Notary Public
- Field Inspections
- Personal Shopper
Languages
Spanish
Professional
Timeline
Executive Assistant
Whole Foods Market Inc
10.2023 - Current
Customer Service Manager
Whole Foods Market Inc
09.2019 - 10.2023
Payroll and Benefits Specialist
Whole Foods Market Inc
09.2010 - 09.2019
Store Accountant/Backup Cashup
Whole Foods Market Inc
01.2005 - 09.2010
Customer Service Supervisor
Whole Foods Market Inc
01.1999 - 01.2005
Wells High School
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