ROSA PATRICKSON
Richmond,TX
Summary
Focused, goal-driven, and passionate Scrum Master professional with over 5 years of experience. Proven track record of raising revenue and cutting costs. History of effective work with cross-functional teams. Participated in the implementation of digital transformation and adaptation of Agile methodologies for software development projects. Known as an excellent communicator who builds productive stakeholder relationships while leading diverse teams to exceed all performance expectations. Have great empathy for people and am always ready and capable of solving complex issues when the need arises.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scrum Master
Elm Street Technology
01.2022 - Current
- Organized and led daily scrum meetings for 10 to 12 team members to manage sprint progress and provide project updates
- Coordinated with 30+ business stakeholders, product managers, and development and testing lead to prioritizing deliverables
- Supervised release of new software application solutions and effectively launched 13 new products within two years.
- Removed project impediments that enhanced productivity and performance of scrum team.
- Worked with 3 cross-functional teams to deliver 3 products
- Ensured that groups followed scrum process and met organizational standards
- Participated in maturity assessment of 17 projects and introduced recommendations approved by 4 members out of 5 senior management teams.
- Collaborated with 2 management Teams, 10 business Teams, 10 IT leaders, and 100 developers to successfully guide 30 projects to completion.
- Supervised 8 agile teams that delivered high-quality project deliverables like security, quality, and performance guidelines 48 hours ahead of delivery timelines
- Oversaw 5 successful consecutive release cycles, increasing content by 20%, decreasing bugs by 25%, and assuring 100% functionality with each cycle
- Helped product owners break down items on backlog into precise tasks
- Led scrum teams with clear understanding of business and IT context and developed understanding of project synergies and dependencies
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
Scrum Master
Intuit– Remote
02.2020 - 12.2021
- Facilitated scrum events for members of scrum team to make sure team is aware of product features
- Managed product backlog effectively and formulated techniques for refinement and management of product development process.
- Facilitated logistics for 2 self-organizing product teams
- Transformed team’s waterfall mindset to Agile by developing efficient training materials for groups to understand Agile delivery
- Served as connection between scrum teams and key stakeholders to facilitate collaborative communication
- Identified and removed obstacles in development process
- Coached Teams on Scrum practices, which resulted in improved estimating by 70%
- Worked with engineering team and executives to implement product feature improvements that increased conversation rates by 20 basis points
- Introduced tools and processes to successfully use agile software development practices with combination of onshore /offshore teams
- Facilitated team and cross-team retros to build good working relationships among 8 agile teams across 5 states.
- Worked to provide continuous improvement for product development lifecycle
Technical Support Representative
PlayStation
09.2019 - 01.2020
- Explained highly technical details to customers using simple understandable terms
- Participated in development of information technology and infrastructure projects
- Ensured compliance with service agreements to evade legal issues
- Produced periodic reports of technical support operations to company management
- Directed calls to appropriate departments and provide help to customers
- Maintained records of complaints and actions taken for resolution.
Education
Bachelor of Science (BSc) - Computer Science
The University of Buea Cameroon
Molyko-Buea2018
Skills
- Public Speaking
- Team building
- Active listening
- Decision-making
- Problem-Solving, & Attention to Detail
- Agile Frameworks-scrum, Kanban, XP
- Atlassian Suite-Jira, Confluence, Bitbucket
- User stories, ATDD, TDD, Continuous Integration, Automated Testing
- MS SQL Database
- Software Development Life Cycle (SDLC)
- Planning, & Prioritizing
- Scheduling, Organizing, & Time Management
- Project Requirements Gathering & Analysis
- Oral & Written Communication Skills
- Milestone Development & Deliverables Tracking
- Team Leadership & Cross-Functional Team Collaboration
- Azure DevOps/Slack /Miro
- CI/CD
- Salesforce
- CRM
- Data Migration
- Meeting Participation
Certification
Scrum Master Certification.
SAF Advanced Scrum master
CPD Diploma in Databases and T-SQL.
Salesforce Administrator Certification.
Timeline
Scrum Master
Elm Street Technology
01.2022 - Current
Scrum Master
Intuit– Remote
02.2020 - 12.2021
Technical Support Representative
PlayStation
09.2019 - 01.2020
Bachelor of Science (BSc) - Computer Science
The University of Buea Cameroon