ROSA PEARSON
Columbus,OH
Summary
I bring to the workforce over 23 years of professional experience in social and human services, and human resources.
Dedicated Social and Human Services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager - Intake & Assessment
LifeCare Alliance
07.2024 - Current
- Led cross-functional teams to enhance service delivery for community-based programs.
- Developed strategic initiatives to improve operational efficiency and client satisfaction.
- Mentored staff in best practices for case management and program execution.
- Streamlined processes to reduce response times for client services and inquiries.
- Analyzed program outcomes to inform strategic planning and resource allocation decisions.
- Fostered partnerships with local organizations to expand service reach and impact.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Community Health Worker
City of Columbus
01.2023 - Current
- Urges target citizens to seek professional help and guidance from programs and services.
- Follows up on contacts and submits reports of outreach activities.
- Participates in community and neighborhood events and activities calculated to acquaint the residents of an area with services or programs and speaks before community groups to establish rapport between community and program representatives and to publicize available programs and services.
- Arranges transportation for individuals to testing and treatment facilities or other community-based services.
- Contacts other agencies and groups to solicit their aid and cooperation with outreach programs.
- Learns to maintain records on individuals who require treatment and/or participate in the programs.
911 Dispatcher
City of Columbus
10.2023 - 01.2024
- Gather essential information from callers and dispatch the appropriate first responders to the scene, all while being able to take control of situations that may be chaotic, heart-wrenching, stressful, confusing, and frenzied.
- Transfer Position
- Department of Public Safety
Case Manager – Women’s Shelter
Lutheran Social Services – Faith Mission
02.2021 - 01.2023
- Case manages women of diverse social, economic, and ethnic backgrounds on a regular basis to develop and maintain an on-going plan of action by creating individual goals that include clients’ strengths and needs, which highlights their responsibility in securing stable housing, employment, and linkage to physical, mental, and behavioral supports.
- Makes appropriate client referrals and linkages to community resources and support systems as needed, serving as a liaison for clients with outside community resources.
- Conducts intake interview to determine program eligibility for walk ins and referrals.
- Maintains waiting list as appropriate and makes referrals to other organizations as appropriate.
- Completes required paperwork, communicating boundaries, rules, services, and limitations of the program.
- Establishes and maintains files, ensuring timely, accurate, and complete case notes and documentation and statistics as required for the program including detailed documentation of meeting dates, referrals, case management hours, to be in compliance for CARF and other shelter accreditations.
Human Resources Assistant II
Columbus City Schools
01.2000 - 02.2021
- Recruiting/Interviewing.
- Applicant tracking and onboarding to include pre-employment FBI/BCI check, electronic I-9 verification, pre-employment and random drug testing facilitation, and education confirmation for submission to board legislation.
- New hire orientation which supports public speaking, training capability, and knowledge of new hire practices and procedures and benefits.
- Company representation at Nationwide conferences which includes serving as a presenter on a large platform.
Administrative Assistant
Columbus Metropolitan Housing Authority
09.1995 - 06.1996
Administrative Assistant
American Physicians Life Insurance Company
07.1993 - 09.1995
Education
Associates of Applied Science - Social Work and Human Services
Columbus Sate Community College
Columbus, OH05.2025
Classical College Prep - undefined
Woodrow Wilson High School
Beckley, WV01.1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Shift scheduling
- Performance evaluations
- Emergency response
- Employee onboarding
- Work prioritization
- Policy and procedure development
- Recruiting and interviewing
- Cross-functional team management
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Excellent communication
- Problem-solving
- Organizational skills
- Work Planning and Prioritization
- Hiring and training
- Employee coaching and mentoring
- Scheduling and coordinating
- Good judgment
- Process improvement
- Active listening
Accomplishments
Participated with NBC4 for the Under One Roof segment as well as visiting spokesperson on The River radio broadcast, bringing awareness to the unhoused population in Columbus.
Certification
- Certified 911 Emergency Dispatcher and Call Taker, City of Columbus, 2024
Timeline
Manager - Intake & Assessment
LifeCare Alliance
07.2024 - Current
911 Dispatcher
City of Columbus
10.2023 - 01.2024
Community Health Worker
City of Columbus
01.2023 - Current
Case Manager – Women’s Shelter
Lutheran Social Services – Faith Mission
02.2021 - 01.2023
Human Resources Assistant II
Columbus City Schools
01.2000 - 02.2021
Administrative Assistant
Columbus Metropolitan Housing Authority
09.1995 - 06.1996
Administrative Assistant
American Physicians Life Insurance Company
07.1993 - 09.1995
Classical College Prep - undefined
Woodrow Wilson High School
Associates of Applied Science - Social Work and Human Services
Columbus Sate Community College
Certifications Credentials
- LEADS Certification
- FEMA/NIMS
- Chemical Dependency Counselor Assistant
- Mental Health First Aid Certification
- Fundamentals of Mediation
- City of Columbus 911 Dispatcher/Call Taker Certification
- Implicit Bias for the Courts
- Color of Trauma Certification
- TBI (Traumatic Brain Injury) Certification
- Combatting Medicare
- Separating Grief from Depression Cert
- Nepali Culture Awareness
Similar Profiles
MAGDALENA FLOARESMAGDALENA FLOARES
Senior nurse at Heritage Lifecare- Flaxmore Lifecare (Dementia & Rest Home)Senior nurse at Heritage Lifecare- Flaxmore Lifecare (Dementia & Rest Home)
Sania Fazleen NishaSania Fazleen Nisha
Registered Nurse at Heritage Lifecare- St John Hill LifecareRegistered Nurse at Heritage Lifecare- St John Hill Lifecare
Aswathy RajuAswathy Raju
Team Leader & Senior Caregiver at FLAXMORE LIFECARE(Heritage Lifecare)Team Leader & Senior Caregiver at FLAXMORE LIFECARE(Heritage Lifecare)
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University
Norman BarcusNorman Barcus
Lead Technician at PuroClean Restoration SpecialistsLead Technician at PuroClean Restoration Specialists