Rosa Perez
Houston,TX
Summary
Highly motivated professional with a strong background in management and customer service. Seeking a challenging position that offers opportunities for professional growth and advancement. Over 25 years of experience in retail management and more than 30 years in customer service, bringing a wealth of knowledge and expertise to any organization. Fluent in Spanish, able to effectively communicate with diverse populations. Proficient in QuickBooks, Microsoft Office, Excel, and Word.
Overview
18
18
years of professional experience
Work History
Sales and Service Leader
Sephora
Houston, TX
02.2022 - Current
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Oversaw several Areas of Responsibility including, Beauty Services, Brand Events, Loyalty, CEL Dashboard, Zone Charts and Fun Calendar.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved client satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on Get, Give, Teach, Sells for a more elevated client experience.
- Accomplished stores field objectives by inspiring team and setting realistic expectations.
Beauty Supervisor
Victoria’s Secret
Houston, TX
04.2018 - 02.2022
- Managed a staff of 100 employees
- Achieved store’s planned sales goals through the promotion of sales and customer service programs
- Selecting, training, developing, supervising, disciplining, and retaining qualified store associates.
- Implemented Company-directed visual presentation strategies in a timely manner, while understanding the concepts of visual presentation
- Responsible for inventory control and shrink reduction
Production Manager
Cyclone Productions
Houston, TX
04.2014 - 10.2017
- Ensures areas of ownership are following productivity goals and company standards.
- Manage the company effectively so that it is profitable.
- Duties include formulating and recommending regional strategy and operational objectives.
- Monitors performance against established regional plans, administrative and financial goals
- Maintained accountability of transactions including the control and supervision of large amounts of cash flow.
Store Manager
New York & Company
Moorestown, NJ
08.2013 - 03.2014
- Managed a staff of twenty employees
- Achieved store’s planned sales goals through the promotion of sales and customer service programs
- Selecting, training, developing, supervising, disciplining, and retaining qualified store associates.
- Implemented Company-directed visual presentation strategies in a timely manner, while understanding the concepts of visual presentation
- Responsible for inventory control and shrink reduction
Assistant Manager
Gymboree
Marlton, NJ
10.2011 - 08.2013
- Oversee store operations, visual merchandising standards and customer service
- Monitor profit and loss, payroll, and statistical selling reports to drive business
- Responsible for inventory control and shrink reduction
Executive Assistant
RP Adjustment Group
Cherry Hill, NJ
12.2010 - 12.2012
- Proven ability in planning, organizational, and analytical skills
- Effective interpersonal skills capable of working with all levels of office personnel
- High degree of professionalism while demonstrating my ability to handle confidential information
- Demonstrated ability to work with limited supervision
Store Manager
CHICO’S
Doylestown, PA
06.2007 - 11.2010
- Managed a staff of 20 employees
- Achieved store’s planned sales goals through the promotion of sales and customer service programs
- Selecting, training, developing, supervising, disciplining, and retaining qualified store associates.
- Implemented Company-directed visual presentation strategies in a timely manner, while understanding the concepts of visual presentation
Executive Assistant/ Translator
PEGASUS INTERNATIONAL, INC.
Fort Washington, PA
11.2006 - 05.2007
- Proven ability in planning, organizational, and analytical skills
- Effective interpersonal skills capable of working with all levels of office personnel
- High degree of professionalism while demonstrating my ability to handle confidential information
- Demonstrated superior attention to detail and accuracy in process and results
- Displayed ability to take initiative and foresight to anticipate needs
- Demonstrated ability to work with limited supervision
Education
High School - undefined
Jersey Village High School
Jersey Village, TX01.1996
Skills
- Multitasking proficiency
- Staff training and development
- Goal setting and achievement
- Product knowledge expertise
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Leader
Sephora
02.2022 - Current
Beauty Supervisor
Victoria’s Secret
04.2018 - 02.2022
Production Manager
Cyclone Productions
04.2014 - 10.2017
Store Manager
New York & Company
08.2013 - 03.2014
Assistant Manager
Gymboree
10.2011 - 08.2013
Executive Assistant
RP Adjustment Group
12.2010 - 12.2012
Store Manager
CHICO’S
06.2007 - 11.2010
Executive Assistant/ Translator
PEGASUS INTERNATIONAL, INC.
11.2006 - 05.2007
High School - undefined
Jersey Village High School