Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Perez-Ortiz

Westminster,CO

Summary

Hardworking and reliable server with experience in fast-paced, high-volume restaurants, including fine dining, brunch, and casual concepts. Skilled in providing attentive, personalized service while managing multiple tables, bar guests, and closing duties. Background in wine service, craft cocktails, and POS systems (Toast, Heartland). Known for teamwork, adaptability, and professionalism. Ability to balance multiple restaurant roles and schedules simultaneously without compromising performance or guest experience.

Overview

7
7
years of professional experience

Work History

Shift Lead/ Bartender

Elevated Q
10.2024 - Current
  • Prepare craft cocktails, serve wine, and pour from a rotating selection of over 20 draft beers
  • Communicate with food runners and fellow servers about guest needs, and menu changes such as sold-out items to keep service running smoothly in a fast-paced, casual dining environment
  • Manage bar counter guests, high-top bar tables, and dining room tables during peak hours and happy hour service
  • Transitioned to using handheld Toast POS system
  • Oversee nightly closing duties, including cutting servers and support staff, verifying sidework, and securing the restaurant at close

Server

Laws Chophouse
01.2022 - Current
  • Joined shortly after opening and helped build regular clientele by providing consistent, friendly service
  • Provide attentive service in a fine dining setting while maintaining a polished demeanor, managing multiple tables, and meeting elevated guest expectations
  • Follow steps of service, including coursing, table maintenance, and upselling items to enhance the guest experience
  • Provide wine service including bottle presentation, pouring, and pairing suggestions to complement guest meals
  • Transitioned from Aloha to Toast POS, quickly adapting to the new system to maintain smooth service and accurate order entry
  • Consistently complete sidework, including polishing glassware and silverware, resetting and cleaning sections, and keeping the dining room organized and guest-ready


Shift Manager/Server/Bartender

EAT! Food and Drink
03.2023 - 10.2024
  • Quickly mastered the menu and completed training; memorized all menu items and modifiers, ensuring accurate orders and faster service
  • Helped craft seasonal drink menus and maintained a busy brunch bar serving mimosas, espresso drinks, beer, and craft cocktails
  • As weekday shift lead, operated without support staff—answered phones, managed dine-in guests, made own bar drinks, and packed to-go orders while maintaining smooth service flow
  • Successfully handled high-volume brunch shifts during peak holidays, including Easter and Mother’s Day, balancing multiple large parties across indoor and patio sections with consistent service
  • Actively supported team members by running food and drinks, pre-bussing, and assisting with guest needs; promoted strong communication and teamwork for seamless front-of-house operations

Bartender/Server

3 Margaritas Restaurant
01.2018 - 02.2022
  • Started as a hostess and was recognized by management for reliability, strong work ethic, and positive customer feedback - trained as bartender after four months
  • Worked both floor and bar shifts in a high-volume restaurant, consistently managing heavy sections during peak hours
  • Handled takeout, phone orders, and large parties during peak hours
  • Maintained bar operations, including restocking, garnishing, batching mixes, and managing tabs for guests
  • Experience bartending and serving during packed events like concert nights and Cinco de Mayo, preparing drinks for the entire restaurant while managing bar guests and supporting overall service flow.


Education

Associate of Applied Science - Paralegal Studies

Front Range Community College
Westminster, CO
05-2027

High School Diploma -

Legacy High School
701 W 136th Ave, Broomfield, CO 80023
05-2018

Skills

  • Bilingual: English & Spanish
  • Proficient in POS systems Toast and Heartland
  • Wine and Cocktail Knowledge
  • High-Volume Service
  • Opening and Closing Procedures
  • Guest-Focused Communication

Timeline

Shift Lead/ Bartender

Elevated Q
10.2024 - Current

Shift Manager/Server/Bartender

EAT! Food and Drink
03.2023 - 10.2024

Server

Laws Chophouse
01.2022 - Current

Bartender/Server

3 Margaritas Restaurant
01.2018 - 02.2022

Associate of Applied Science - Paralegal Studies

Front Range Community College

High School Diploma -

Legacy High School

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