Rosa Perleche
New Britain
Summary
Developed customer service and problem-solving skills in fast-paced retail environment. Demonstrated ability to handle transactions, manage inventory, and enhance customer satisfaction. Looking to transition into new field, leveraging these transferrable skills for impactful contributions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Service Associate
Comcast
02.2022 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Actively participated in team meetings to share best practices, discuss challenges, and collaborate on strategies for continuous improvement.
- Assisted colleagues during peak shopping periods to provide timely support for an optimal shopping experience for all customers present in the store.
Customer Care Technician
Comcast
05.2020 - 02.2022
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Coordinated closely with other departments such as sales or billing to provide seamless customer service experiences, resulting in positive feedback from clients.
- Managed high call volumes while maintaining professionalism and empathy towards each individual customer''s situation.
- Boosted customer retention with proactive communication, addressing potential problems before escalation.
Comcast Dispatch Department
Comcast
06.2015 - 04.2020
- Maintained accurate and up-to-date records of all dispatched jobs, ensuring a clear audit trail for future reference or analysis.
- Proactively identified opportunities to improve dispatch procedures and implemented changes as needed, resulting in ongoing process improvements and increased efficiency.
- Developed strong working relationships with various departments within the organization including sales teams, customer support representatives, and field service personnel.
- Assisted customers with troubleshooting issues over the phone, often resolving problems without necessitating a technician visit.
Education
Associate of Applied Science - Business Management
Tunxis Community College
Farmington, CT08-2013
Skills
- Stock replenishment
- Product knowledge expertise
- Store maintenance
- Merchandise display
- Returns processing
- Promotions execution
- Customer service
- Multitasking
- Effective communication
- Product labeling
- Payment processing
Accomplishments
- Achieved Store score at 100% through effectively helping with Receiving, shipping out and Processing Store resets.
- Achieved CIrcle of Success - Team recognition.
- Received Perfect Attendance - 2011, 2014, 2020
Certification
Medical Interpreter
Perfect Attendance
prefect attendance in 2011, 2014, 2020
Languages
Spanish
Full Professional
Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- Getting involved in local advocacy groups to promote positive change in the community
- Gym Workouts
Timeline
Retail Service Associate
Comcast
02.2022 - Current
Customer Care Technician
Comcast
05.2020 - 02.2022
Comcast Dispatch Department
Comcast
06.2015 - 04.2020
Associate of Applied Science - Business Management
Tunxis Community College