Rosa Potter
New Bedford,MA
Summary
Seeking a challenging position in the field of customer service or office administration, which will enable me to utilize my customer service and analytical skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Brittany Global Technologies
11.2022 - Current
- Review Military Contracts
- Sending samples to the Military Testing Centers for approval.
- Creating paperwork to Submit to military testing center.
- Sending notification to the military testing center to advise what will be presented to them in a two week time frame.
- Entering in the new PO's that come in.
- Sending out COC paperwork to customers once fabric ships.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
Patient Access Intake Specialist
Southcoast Hospital Group
09.2022 - 11.2022
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information at all times.
- Enhanced staff productivity by providing ongoing training on best practices for patient intake procedures and documentation requirements.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Managed high volume of inbound calls while maintaining courteous demeanor under pressure.
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Provided excellent customer service to patients and medical staff.
- Called patients to confirm appointments.
Data Entry/Customer Service
Enos Home Oxygen & Medical Supply
09.2011 - 03.2022
- Inputting new orders for DME equipment for patients
- Inputting the correct diagnosis (ICD-10 codes) for coverage of equipment
- Verifying insurance eligibility for the patient
- Helping patients find the appropriate DME equipment when they come in the store
- Cashier related duties
- Coordinating all patient information, processing paperwork and preparing for the Billing Department
- Calling doctors' offices for prescription for the DME equipment
- Requesting Authorization from insurance companies.
Data Entry/Customer Service
Brittany Dying & Co
01.1999 - 01.2010
- Input order entries from incoming requests with accuracy
- Provide exceptional customer service by taking ownership of the customer experience and building relationships
- Provide customer satisfaction through resolution and trouble shooting
- Responsible for monitoring and delivering daily and weekly reports for billing and shipping
- Train new hire on a mentor basis
Shift Supervisor/Customer Service
Dunkin Donuts
01.1992 - 01.2003
- Supervised five employees during the night shift
- Responsible for all cashes drawers proofing and all closing duties including security
- Provided fast and friendly service to customers
- Strong working knowledge of all areas of the shop with an emphasis on supervision
File Clerk / Maintenance
Stop & Shop
01.1996 - 01.1999
- Obtained and facilitated price changes in grocery departments
- Provided excellent service to customers
- Responsible for responding to customer complaints and issues with quick and satisfactory resolution
- Maintained clean and safe environment in store
- Assisted in the Nantucket store on a temporary basis
Education
High School Diploma -
New Bedford High School
New Bedford, MA06-1996
Skills
- Data Entry
- Detail oriented
- Order processing
- RECEPTIONIST
- HIPAA compliance
- RETAIL SALES
- Data entry
- ICD-9
- Problem solving
- ICD-10
- Insurance Verification
- Accurate Keyboarding
- Windows
- Lotus 1-2-3
- Microsoft Excel
- Word Perfect
- Detailed Oriented
- High accuracy and attention to detail
- Good ability to work in a high pressure and demanding environment
- Dependable
- Reliable
- Punctual
- Very detail oriented
- Organized
- Customer service
- Payment processing
- Paperwork processing
- Documentation
- Data collection
- Prioritization
- Filing
- Product sales
- Multi-line phone talent
- Sending prior authorization to insurance companies
- Follow-up skills
Personal Information
Authorized To Work: US
Languages
Portuguese
Native or Bilingual
Timeline
Customer Service Representative
Brittany Global Technologies
11.2022 - Current
Patient Access Intake Specialist
Southcoast Hospital Group
09.2022 - 11.2022
Data Entry/Customer Service
Enos Home Oxygen & Medical Supply
09.2011 - 03.2022
Data Entry/Customer Service
Brittany Dying & Co
01.1999 - 01.2010
File Clerk / Maintenance
Stop & Shop
01.1996 - 01.1999
Shift Supervisor/Customer Service
Dunkin Donuts
01.1992 - 01.2003
High School Diploma -
New Bedford High School
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