Rosa Puig
TUCSON,AZ
Summary
Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service. Service-oriented Patient Care Technician worked with all ages but I excelled working with children. Consistent in establishing routines and providing positive guidance and motivation to children. Commended for maintaining clean, organized classroom and allowing children to explore, create and express ideas. friendly and energetic motivated to help children become happy,healthy and well-behaved. creative caregiver with proven success working with children to improve behavior and self-esteem
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni Call Center / Progressive
11.2023 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Southwest Sport And Spine Center
05.2022 - 08.2023
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
Pharmacy Technician Trainee
Alorica/optum
04.2013 - 01.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted with filling of over 200 prescriptions daily.
- Generated prescription labels using windows, verifying accuracy of patient and medication information.
Patient Care Technician
St Joseph Hospital
06.2001 - 11.2012
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped patients complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome
Education
Certification - Medical Assisting
Brookline College - Tucson, Az
02.2013
Skills
- Data Entry
- Medication Storage and Labeling
- Prioritization and Organization
- Chemical Handling
Accomplishments
- Processed and filled over 200 prescriptions per day.
- Gained admission to optum's pharmacist program.
Certification
- CMT - Certified Medication Technician
Additional Information
team player work well with other experience with windows and ten key type 40 word per minute answer phones call good customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Afni Call Center / Progressive
11.2023 - Current
Front Desk Receptionist
Southwest Sport And Spine Center
05.2022 - 08.2023
Pharmacy Technician Trainee
Alorica/optum
04.2013 - 01.2022
Patient Care Technician
St Joseph Hospital
06.2001 - 11.2012
Certification - Medical Assisting
Brookline College - Tucson, Az
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