Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rosa Quatman

Canonsburg

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Scheduling Training Manager

Schneider Downs
09.2022 - Current
  • Manage schedules for Core Tax CPA staff, seniors and managers
  • Drive internal teams to ensure the timely completion of engagements
  • Utilize Amelio and Star PM processes to ensure proper timing of returns
  • Proactively monitor multiple scheduling pools
  • Facilitate training for staff/seniors/managers in Amelio and STAR PM
  • Coordinate best practices in processing and scheduling
  • Create and update budgets for over 2,000 engagements
  • Lead weekly scheduling reviews with managers
  • Serve on panel advising IT director, shareholders on best practices for updating scheduling process

Senior Practice Coordinator

Heritage Financial
04.2022 - 09.2022
  • Meeting preparation – Delegate tasks related to meeting preparation
  • Redtail – take to the next level – activity templates, client segmentation coordinated with client service models – divide tasks and guide team members
  • Organize investment management processes, investment review meeting and documentation process
  • Correspond with clients and confer with coworkers/advisors to answer inquiries or resolve account problems
  • Document all client service tasks in CRM (Redtail) and retain documentation via OnBase
  • Financial Planning – eMoney Software
  • Coordinate and follow up with team members
  • Ensure and verify consistent office organization
  • Schedule and coordinate staff and other practice development meetings
  • Prepare implementation templates, recommendations, and corresponding paperwork
  • Create, train and maintain SOPs, filing systems, both electronic and physical in coordination of practice demands and compliance regulations

Advisory Services Securities Consultant

Lincoln Financial
12.2021 - 04.2022
  • Company Overview: FINRA-Remote
  • Maintain a broad knowledge base of the securities industry and technology systems
  • Utilize risk management procedures to quickly assess and take action to minimize customer and firm risk
  • Administer all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to policies and procedures
  • High level of communication
  • Provide assistance to planners and clients related to LFN policies, products, and procedures of trading, new business, cashiering, transfer of assets, and asset management programs
  • Educate and train registered representatives and their clients by understanding their needs and providing alternative solutions
  • Issue Resolution
  • Investigate, research, and correct issues relating to erroneous processing requests, compliance violations, system errors, client account statements, and tax issues
  • Process account paperwork accurately and according to service expectations
  • Utilize multiple systems to access account information
  • FINRA-Remote

Executive Operations Admin

Lincoln Financial
05.2013 - 12.2021
  • Reconcile all new business, incoming funds, transfers, trades, policy payments, deposits and monthly mutual fund trades for 3 offices
  • Coordinate Wholesaler luncheons, WebEx training and video conferencing
  • Assist advisors and staff with new account submissions and maintenance
  • Coordinate conference room schedules
  • Maintain all office supplies including FedEx, USPS and UPS
  • Manage relationships within the office as well as with client outside the office
  • Train all new hires in compliance, office procedures and Planning Assistant Duties
  • Onboard new Financial Professionals
  • Assist with transferring book of business
  • Review all new business applications for accuracy and completeness before submitting to compliance
  • Facilitate monthly staff meetings to address compliance, workflow issues and share helpful information to assist in processing business in a timely manner
  • Manage relationships between assistants and advisors for purposes of resolving any issues

Financial Planning Assistant

Lincoln Financial
10.2008 - 05.2013
  • Prepare all documents for new business, annuities, securities, retirement accounts, life and disability insurance, trusts and entities; verify compliance with Lincoln rules and regulations
  • Service accounts for clients, contributions, RMDs, change of registration, beneficiary etc
  • Knowledge of Wealthscape, OnBase, ProSurv, Laser App, Salesforce, Red Tail, DST and MorningStar
  • Prepare reports for client reviews
  • Collect, organize and extract relevant financial information from internal sources and third parties to create and update financial plans and reports
  • Compile data into spreadsheet format/planning software and prepare exhibits for client presentation
  • Maximize office proficiency by updating processes and customer database protocols resulting in an increase of productivity by 30%
  • Successfully execute corporate meeting and client appreciation events for enhancing business relationships
  • Develop and implement company's first employee manual outlining all proper business procedures and office policies to be utilized in new hire training
  • Facilitate monthly meetings to promote a team atmosphere and a unified effort in business processes
  • Develop and implement training sessions for new hires

Education

High School Diploma -

Canon McMillan
Canonsburg

Skills

  • New hire on-boarding
  • Program optimization
  • New employee training
  • Coaching and mentoring
  • Exceptional communicator
  • Training facilitation
  • Project management
  • Relationship Management
  • Business Owner
  • Written and oral communication
  • Process and Improvements

Certification

FPQP

Additional Information

My job changes during/after Covid were due to dementia care for my mother who was living with me.

Timeline

Senior Scheduling Training Manager

Schneider Downs
09.2022 - Current

Senior Practice Coordinator

Heritage Financial
04.2022 - 09.2022

Advisory Services Securities Consultant

Lincoln Financial
12.2021 - 04.2022

Executive Operations Admin

Lincoln Financial
05.2013 - 12.2021

Financial Planning Assistant

Lincoln Financial
10.2008 - 05.2013

High School Diploma -

Canon McMillan

Similar Profiles

CREATE PROFILE
Rosa Quatman