Rosa Quintana
Truth Or Consequences,NM
Summary
Proven healthcare professional with a track record of enhancing patient care quality at Sierra Vista Hospital. Skilled in healthcare regulations and critical thinking, I streamlined operations, ensuring HIPAA compliance and improving patient satisfaction. Demonstrated excellence in patient safety and multitasking, with a bilingual ability to facilitate effective communication across diverse patient demographics.
Overview
24
24
years of professional experience
Work History
Point of Care Coordinator
Sierra Vista Hospital
04.2021 - Current
- Increased patient satisfaction by ensuring timely delivery of accurate test results through efficient use of point-of-care equipment.
- Streamlined point of care operations by conducting regular audits to ensure compliance with regulatory standards.
- Safeguarded patient privacy rights while adhering to stringent guidelines on documentation requirements as mandated by federal regulations such as HIPAA or CLIA waivers.
- Promoted a safe working environment for clinical staff members by enforcing proper handling techniques, storage methods, and disposal protocols for hazardous materials associated with point-of-care testing procedures.
- Reduced errors in test results by maintaining strict quality control measures and implementing process improvements as needed.
- Improved patient care quality by implementing and overseeing point of care testing protocols.
- Facilitated communication between laboratory personnel, healthcare providers, and patients for optimal coordination in point of care services.
Lab Assistant
Sierra Vista Hospital
04.2021 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Safely prepared reagents, compounds and lab test solutions.
- Created and updated record of all supplies and equipment to monitor inventory.
- Maintained current knowledge of developments in technical instrumentation.
- Performed diagnostic and therapeutic laboratory procedures.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Processed patient specimens according to priority and documented results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Troubleshot and resolved equipment and process issues.
- Provided support and guidance to junior lab staff.
- Trained and supervised junior technicians in laboratory protocols.
Unit Clerk
New Mexico State Veteran's Home
12.2019 - 04.2021
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Provided clerical support, addressing routine, and special requirements.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Performed various administrative tasks by filing, copying and faxing documents.
Lab Assistant
Sierra Vista Hospital
08.2006 - 11.2019
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Certified Nursing Assistant
Sierra Health Care Center
12.2000 - 12.2001
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Certified Nursing Assistant - CNA
Sierra Health Care Center
Truth Or Consequences, NM03.2021
High School Diploma -
Wood Field High School
Online Schooling01.2012
Phlebotomy Certification - Phlebotomy
Met Services
Tucson, AZ10.2003
Skills
- Healthcare regulations
- Performance Improvement
- Customer Service
- Attention to Detail
- Multitasking ability
- Patient Care
- Critical Thinking Skills
- Organizational Skills
- HIPAA Compliance
- Patient Safety
- Verbal and written communication
- Creative Problem-Solving
- Patient documentation
- Medical Terminology
- Patient Records Management
- New Hire Training
- Patient Relations
- Bilingual
Timeline
Point of Care Coordinator
Sierra Vista Hospital
04.2021 - Current
Lab Assistant
Sierra Vista Hospital
04.2021 - Current
Unit Clerk
New Mexico State Veteran's Home
12.2019 - 04.2021
Lab Assistant
Sierra Vista Hospital
08.2006 - 11.2019
Certified Nursing Assistant
Sierra Health Care Center
12.2000 - 12.2001
Certified Nursing Assistant - CNA
Sierra Health Care Center
High School Diploma -
Wood Field High School
Phlebotomy Certification - Phlebotomy
Met Services
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