Rosa Ramos

Organized and maintained schedules for Dr. Jeremiah Brown's clinic and research commitments.

• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Created and implemented organizational policies and procedures.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.