Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Ramos

Laredo,Tx

Summary

Experienced in customer interactions and service excellence, adept at utilizing active listening and problem-solving skills to effectively address and resolve customer concerns. Demonstrated track record of maintaining high levels of customer satisfaction and fostering loyalty through clear communication and empathy. Professional with a proven background in logistics and transportation management, driving operational efficiency and timely deliveries while fostering team collaboration and reliability. Expertise in route planning, customer service, and multitasking under pressure as a driven Dispatcher with excellent leadership and problem-solving abilities, dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

13
13
years of professional experience

Work History

CSR-Customer Service Representative

SafeRide Health
07.2023 - Current
  • Answer Inbound Calls
  • Make outbound calls if needed
  • Assist members with booking transportation
  • Confirm members get the right transportation
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved resolution time with effective problem-solving for customer complaints.

Dispatcher-Administrative Assistance

Gracious Transportation Services
03.2021 - 03.2023
  • Answer inbound calls.
  • Assisted members with transportation.
  • Helped with answering/replying to email.
  • Assisted co-workers.
  • Provided drivers with documentation.
  • Organizing files form employees
  • Organizing documentation for the company
  • Verify that all drivers/company were complied.

Medical Assistant

Advanced Institute for Women's Health
10.2012 - 12.2019
  • Ordered and prepared reagents and supplies.
  • Report significant information and changes in patient condition to nurse supervisor. Monitored test accuracy using quality controls.
  • Entered patient, procedure, and equipment into computer system.
  • Obtained information about clients' medical history, drug history, complaints, and allergies. Measured patient pulse oximetry.
  • Collected all pertinent data and calculations to aid the physician in interpreting results. Collected histories, vitals, and current complaints via patient interviews.
  • Participated in Continuous Quality Improvement (CQI) activities.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation. Reported any unusual circumstances in the patients' condition or environment.
  • Ensured collection of lab specimens by appropriate lab courier.
  • Prepared initial patient charts for admission.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Escorted patients to examination rooms.

Education

Certified Dispatcher -

01.2021

Certified Medical Assistant - undefined

10.2022

High School Diploma - undefined

High School Online
Laredo, TX
01.2005

Certified Nurse Assistant - undefined

01.2005

Skills

  • Extremely organized
  • Document scanning
  • Patient privacy and confidentiality
  • Trustworthy companion
  • CPR/First Aid certified
  • HIPAA compliance
  • Ethics
  • Call center experience
  • Conflict resolution
  • Professional telephone demeanor

Languages

Spanish
Full Professional
English
Full Professional

Timeline

CSR-Customer Service Representative

SafeRide Health
07.2023 - Current

Dispatcher-Administrative Assistance

Gracious Transportation Services
03.2021 - 03.2023

Medical Assistant

Advanced Institute for Women's Health
10.2012 - 12.2019

Certified Medical Assistant - undefined

High School Diploma - undefined

High School Online

Certified Nurse Assistant - undefined

Certified Dispatcher -

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