Rosa Rayon
San Jose,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Administrative position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Chief Administrative Officer
Joy Opens Doors Speech And Occupational Therpay
09.2022 - 08.2023
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Promoted collaborative and coordinated planning to achieve goals and objectives.
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly.
- Develop office policies and procedures, and ensure they are implemented appropriately.
- Resolve scheduling conflicts.
- Respond to client questions and complaints.
Scheduling Coordinator
Joy And Laughter Developmental Therpay
07.2021 - 09.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Clinical Receptionist
Dr. Jaime Chang, D.C Chiropractor
01.2016 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Merrill F. West High School
Tracy, CA05.2014
Skills
- Business Process Improvement
- Customer Service
- Analytical and Critical Thinker
- Systems Thinker
- Customer Satisfaction
- Management Team Leadership
- Improve Policies
- Customer Experience
- Office Organization
Languages
Spanish
Full Professional
Timeline
Chief Administrative Officer
Joy Opens Doors Speech And Occupational Therpay
09.2022 - 08.2023
Scheduling Coordinator
Joy And Laughter Developmental Therpay
07.2021 - 09.2022
Clinical Receptionist
Dr. Jaime Chang, D.C Chiropractor
01.2016 - 01.2020
High School Diploma -
Merrill F. West High School
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