Rosa Resendiz

Houston,Tx

Summary

Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Youth Mentor Volunteer

Momentum Education

10.2022 - 05.2023

Monitored academic and behavioral progress ,by placing students in interventions based on their needs and connected students to the appropriate resources.
Empowered first-generation or low-income students to make post-secondary college plans.
Educated students about the best ways to improve their careers through effective job searching, sound resumes and effective interviewing skills.
Entered data and created meetings using apps such as Trello, Calendly and Google sheets.
Continued forms of communication through apps like Zoom,Slack and Remind.

Non Emergency Telecommunications Trainee

Houston Emergency Center

06.2021 - 06.2021

Document incident details to establish urgency, categorize incident type and obtain proper help for caller and emergency responders.
Classified call types and freeways and determined nature and priority of emergency incidents.
Verified number and location data using mapping software such as CAD, MAPSTAR and VESTA for accuracy and reliability.
Learned and memorized probing questions ,scripts and call control techniques to guide callers through instructions.

Education

Bachelor of Arts - Pre-Law

Houston Christian University

Houston, TX

2026

GED -

High School For Law And Justice

Houston, TX

06.2022

Skills

Student Tutoring
Student Mentoring
Documentation Management

Community Outreach
Microsoft Word
Financial Literacy