Rosa Riggins
Muncie,IN
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 2 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
5
5
years of professional experience
Work History
PCA -Unit Support
IU Health Ball Memorial Hospital
Muncie Indiana
03.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Representative
Walmart
Muncie, IN
11.2019 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Health Sciences - Nursing RN
Ivy Tech
New Castle, IN12.2025
Skills
- Meal Preparation
- Cultural Sensitivity
- Vital signs monitoring
- Emotional Support
Timeline
PCA -Unit Support
IU Health Ball Memorial Hospital
03.2022 - Current
Customer Service Representative
Walmart
11.2019 - 03.2022
Health Sciences - Nursing RN
Ivy Tech