Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Riggins

Muncie,IN

Summary

Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 2 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.

Overview

5
5
years of professional experience

Work History

PCA -Unit Support

IU Health Ball Memorial Hospital
03.2022 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Customer Service Representative

Walmart
11.2019 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Health Sciences - Nursing RN

Ivy Tech
New Castle, IN
12.2025

Skills

  • Meal Preparation
  • Cultural Sensitivity
  • Vital signs monitoring
  • Emotional Support

Timeline

PCA -Unit Support

IU Health Ball Memorial Hospital
03.2022 - Current

Customer Service Representative

Walmart
11.2019 - 03.2022

Health Sciences - Nursing RN

Ivy Tech

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Rosa Riggins