Rosa Rivera Fernandez
Connecticut
Summary
Results-driven professional with strong team management and operational planning skills. Proven ability to enhance customer satisfaction and streamline operations through effective employee relations and attention to detail.
Overview
23
23
years of professional experience
Work History
Line Captain
Cardinal Health
East Hartford, CT
11.2022 - Current
* Assemble medical Kits
* line training
* take hourly Production
Team Lead
Marsam Metal Finishing
New Britain, CT
04.2019 - 07.2022
* Prepare and ship online Customer orders
* Manage Weekly and Monthly Inventory
* Preparing the order ( picking & Packing )for Big Companies.
* Prepare shipping Documents
* Arrange Pick up with carriers
Customer Service Representative
TMobile
San Juan , Puerto Rico
09.2003 - 08.2018
Customer Service 2003-2016
*Providing Customer a excellent service with a one time solution.
* Creating solutions for customers.
* Making sure customers situation matter.
Retail Associate 2017-2017
* sales representative
Store Operation Associate 2017-2018
* Weekly and monthly Inventory
* Administrative support
* Receiving and Scanning New Merchandise
* Responsible of opening of the location
* Shipping and processing STO's to warehouse
Education
Airlines And Tourism
Emory College
Caguas, Puerto Rico08-1994
Skills
- Team management
- Operational planning
- Employee relations
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Line Captain
Cardinal Health
11.2022 - Current
Team Lead
Marsam Metal Finishing
04.2019 - 07.2022
Customer Service Representative
TMobile
09.2003 - 08.2018
Airlines And Tourism
Emory College