Rosa Rivers
Binghamton,NY
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
14
14
years of professional experience
Work History
Host
Denny's Restaurant
03.2015 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Used cash registers and credit card machines to cash out customers.
Server
Denny's Restaurant
03.2015 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Gas Station Attendant
Mirabito
10.2018 - 01.2019
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
Host
Applebee's Neighborhood Bar & Grill
03.2014 - 05.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Backed up servers by checking on tables and retrieving items for guests.
Customer Service Representative
Nationwide Credit, Inc, Nci
07.2013 - 02.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Hostess
TGI Fridays
08.2012 - 10.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Certified Nurse Aide
Countryside Care Center
08.2008 - 06.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes to nurses for timely intervention.
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
- Improved patient comfort by providing compassionate and attentive care.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated patient transfers and repositioning, ensuring safety and comfort.
Carpenter's Apprentice
Steve Zahler
06.2007 - 09.2007
- Cut materials according to specifications in preparation for installation.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Followed established job site safety regulations and maintained safe and clean work area.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Education
High School Diploma -
Deposit Jr-Sr High School
Deposit, NY06.2008
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Gas Station Attendant
Mirabito
10.2018 - 01.2019
Host
Denny's Restaurant
03.2015 - 03.2021
Server
Denny's Restaurant
03.2015 - 03.2021
Host
Applebee's Neighborhood Bar & Grill
03.2014 - 05.2015
Customer Service Representative
Nationwide Credit, Inc, Nci
07.2013 - 02.2014
Hostess
TGI Fridays
08.2012 - 10.2013
Certified Nurse Aide
Countryside Care Center
08.2008 - 06.2010
Carpenter's Apprentice
Steve Zahler
06.2007 - 09.2007
High School Diploma -
Deposit Jr-Sr High School