Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Rodrigues

Bethlehem,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Cosmetologist

Holiday Hair
07.1989 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained regular client list and successfully handled walk-in customers.

Cashier

Dollar Tree
11.2017 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Hair Salon Manager

Holiday Hair
07.1989 - 03.2019
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Boosted staff productivity with regular training sessions on latest hair trends and techniques.
  • Oversaw inventory management to ensure adequate stock levels of products and supplies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Education

Cosmetology Diploma -

Allentown School of Cosmetology
Allentown, PA
06.1989

High School Diploma -

Bethlehem Catholic High School
Bethlehem, PA
06.1988

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Budgeting and finance
  • Problem-solving skills
  • Customer Service

Timeline

Cashier

Dollar Tree
11.2017 - 02.2022

Cosmetologist

Holiday Hair
07.1989 - Current

Hair Salon Manager

Holiday Hair
07.1989 - 03.2019

Cosmetology Diploma -

Allentown School of Cosmetology

High School Diploma -

Bethlehem Catholic High School

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Isabel Rodrigues