Rosa Rodriguez
San Bernardino,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Transportation Manager/Onboarding Manager
JB Hunt Transportation
San Bernardino, CA
07.2019 - 10.2023
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Assistant Store Manager
Extra Space Storage
Riverside, CA
08.2018 - 02.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Branch Manager
US Bank NA
Victorville, CA
01.2017 - 01.2018
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
AVP Branch Supervisor
Pacific Premier Bank
Riverside, CA
07.2016 - 12.2016
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Distinguished best, average and potential referral partners to build up Business Loans pipeline.
- Collaborated with VPs in order to grow business partners through prospecting, opening new accounts, and follow-up activities.
Licensed Relationship Banker/Small Business Specialist
JPMorgan Chase, JPMorgan Chase & Co
Fontana, CA
06.2011 - 03.2016
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked with clients to address and respond to client and partnership management issues.
- Increased daily sales by 10% by upselling banking products and financial services to customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Store Manager
GameStop
Whittier , CA
11.2010 - 06.2011
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Market Manager
Foot Locker
Torrance, CA
06.2004 - 10.2010
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Directed work of 30 sales professionals at multiple offices across Bakersfiled.
- Coached sales team members in effective selling strategies and closing techniques.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
Education
Bachelor of Science - Business/Human Resources
University of Phoenix
Tempe, AZ01.2020
Skills
- Bilingual (Spanish)
- Operational Analysis
- Exceptional Customer Service
- Time Management Professional
- People Management
- P&L
- Word/Excel/PowerPoint/Outlook
- Strong Leadership Skills
- Business Management
- Inventory Control Expert
- Business Develpoment
- OSHA/DOT Expert
Timeline
Transportation Manager/Onboarding Manager
JB Hunt Transportation
07.2019 - 10.2023
Assistant Store Manager
Extra Space Storage
08.2018 - 02.2019
Branch Manager
US Bank NA
01.2017 - 01.2018
AVP Branch Supervisor
Pacific Premier Bank
07.2016 - 12.2016
Licensed Relationship Banker/Small Business Specialist
JPMorgan Chase, JPMorgan Chase & Co
06.2011 - 03.2016
Store Manager
GameStop
11.2010 - 06.2011
Market Manager
Foot Locker
06.2004 - 10.2010
Bachelor of Science - Business/Human Resources
University of Phoenix